Remote Technical Product Applications Specialist

Haemonetics Corp; Columbia (SC); Remote; USD 68,000 - 116,000; Full time

Job summary

Haemonetics Corp. is seeking a technical support specialist to assist customers across a NA territory, delivering product, quality, and regulatory guidance.

The role requires collaboration with Quality, Regulatory, R&D, Manufacturing, NA Marketing, and Sales teams to ensure high customer satisfaction and successful product adoption. The ideal candidate has 1–2 years in medical devices or plasma collection, strong communication skills, and the ability to train customers and internal teams.

Qualifications

• 1–2 years of technical experience with medical devices or clinical plasma collection.
• Experience with customer product integration and training.
• Remote-based with ability to travel domestically up to 50%.

Responsibilities

• Provide technical support for customers within assigned territory, addressing product, quality, and application inquiries.
• Assist with development or delivery of technical education and product training programs.
• Provide training to internal and external customers in partnership with senior team members.
• Communicate success, best practices, and techniques of tactile execution programs to Product Applications, Marketing, and Sales teams.
• Maintain and expand technical knowledge of Haemonetics’ product portfolio and competitive products.
• Support sales and marketing initiatives for assigned products to promote utilization and business growth.
• Provide technical representation during customer presentations, meetings, conferences, and seminars.
• Assist in providing technical, quality, and regulatory support for the assigned product portfolio within the territory.
• Support product implementations and customer onboarding activities with cross-functional partners.
• Act as liaison between customers and internal teams by communicating feedback and opportunities.

Skills

Technical experience with medicals?

Excellent presentation and comms

Cross-functional teamwork

Travel availability 50%

Education

Bachelor’s Degree in Biomedical/Electrical/Computer Engineering or technical field

Job description

Haemonetics Corp. is seeking a technical support specialist to assist customers across a NA territory, delivering product, quality, and regulatory guidance.

The role requires collaboration with Quality, Regulatory, R&D, Manufacturing, NA Marketing, and Sales teams to ensure high customer satisfaction and successful product adoption. The ideal candidate has 1–2 years in medical devices or plasma collection, strong communication skills, and the ability to train customers and internal teams.