Remote Technical Operations Support Specialist I

Airbase; United States; A distancia; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Descripción de la vacante

Paylocity is hiring a Technical Operations Support Specialist I for a fully remote role within the United States. You will deliver high-quality technical support for Paylocity’s HR, payroll, and data reporting modules, addressing escalated issues for clients and internal teams.

The role requires 3+ years in customer service or help desk, payroll experience, a bachelor’s degree, and strong Excel/SQL aptitude.

Formación

• 3+ years’ experience in a customer service role; experience in a help desk/technical support role – preferred
• Minimum of 1 year of payroll experience
• Bachelor’s Degree required
• Intermediate MS Office skills, especially with Excel, Pivot Tables, and VLOOKUP
• Strong oral and written communication
• PC hardware/software experience including installation, maintenance, and training end users
• Technical aptitude to learn database tools, such as SQL
• Experience with Lean Six Sigma a plus
• Experience with Paylocity’s Payroll product is strongly preferred
• SQL and HTML Basic Knowledge
• Experience testing and validating calculations, reports, and system configurations

Responsabilidades

• Provide technical support by troubleshooting software and hardware issues using remote tools
• Serve as the first point of contact for clients and/or internal inquiries via cases, emails, and calls, addressing issues related to Paylocity products and services while ensuring timely follow up and resolution
• Support clients in the modification of items (based on the support team) that may include Time off Accruals, Time and Attendance, Tax Items, ACA, General Ledger, Reporting, Custom Calculations, and/or security requests
• Document all interactions, through the entire life cycle, and identify recurring issues or trends
• Collaborate with internal teams to resolve complex issues and improve software performance
• Share knowledge and support team learning across the organization
• Use tools like Excel (VLOOKUP, Pivot Tables) to manage and analyze data
• Communicate clearly with both technical and non-technical users
• Represent the team in client interactions, events, and meetings
• Effectively switch between multiple communication and tracking systems
• Remain flexible to business needs, including varying shifts and project support
• Continuously build expertise in applications and help ensure quality and performance standards are met

Descripción del empleo

Paylocity is hiring a Technical Operations Support Specialist I for a fully remote role within the United States. You will deliver high-quality technical support for Paylocity’s HR, payroll, and data reporting modules, addressing escalated issues for clients and internal teams.

The role requires 3+ years in customer service or help desk, payroll experience, a bachelor’s degree, and strong Excel/SQL aptitude.