Remote General Ledger Support Specialist

Airbase; United States; Remote; USD 41,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Job summary

Paylocity is seeking a Technical Operations Support Specialist I to deliver high-quality support for our General Ledger applications. This remote role allows you to work from home within the U.S., five days a week during designated hours, with potential on-site adjustments as needed.

You will troubleshoot software and hardware issues, assist clients and internal teams, document interactions, and build expertise across Paylocity's payroll and HR tools.

Qualifications

• 3+ years in a customer service role or help desk/technical support.
• Bachelor's degree required.
• Intermediate MS Office skills, especially Excel, Pivot Tables and VLOOKUP.
• Strong oral and written communication.
• PC hardware/software experience including installation, maintenance, and end-user training.
• Ability to learn new software and continue learning.
• Ability to analyze data for high-level problem resolution.
• Technical aptitude to learn SQL or other internal tools.
• Strong mathematical skills for report calculations and General Ledger concepts.
• Lean Six Sigma experience is a plus.
• Experience with journal entries and Accounts Payable preferred.
• Understanding of cost and labor allocations.
• SQL Basic Knowledge.
• Experience with General Ledger concepts and payroll concepts.

Responsibilities

• Provide technical support by troubleshooting software and hardware issues using remote tools.
• Serve as the first point of contact for clients via cases, emails, and calls, ensuring timely follow up and resolution.
• Assist clients in modifying items such as Time off accruals, Time and Attendance, Tax items, ACA, General Ledger, Reporting, and security requests.
• Document all interactions through the full life cycle and identify recurring issues or trends.
• Collaborate with internal teams to resolve complex issues and improve software performance.
• Share knowledge and support team learning across the organization.
• Use Excel (VLOOKUP, Pivot Tables) to manage and analyze data.
• Communicate clearly with both technical and non-technical users.
• Represent the team in client interactions, events, and meetings.
• Adapt to multiple communication and tracking systems.
• Remain flexible to business needs and project support.
• Continually build expertise to ensure quality and performance.

Skills

Problem solving

Communication

Data analysis

Learning agility

Education

Bachelor's degree

Tools

Excel

Pivot Tables

VLOOKUP

SQL

Job description

Paylocity is seeking a Technical Operations Support Specialist I to deliver high-quality support for our General Ledger applications. This remote role allows you to work from home within the U.S., five days a week during designated hours, with potential on-site adjustments as needed.

You will troubleshoot software and hardware issues, assist clients and internal teams, document interactions, and build expertise across Paylocity's payroll and HR tools.