Remote General Ledger Operations Specialist

AptaChem Consulting LLC; United States; Remote; USD 41,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

401(k) match

Job summary

Paylocity is seeking a Technical Operations Support Specialist I to deliver high-quality technical support for the General Ledger and related applications. This role resolves complex client issues and supports internal teams by addressing escalated technical concerns.

You will troubleshoot software, payroll transmission, installs, and data reporting, using tools like Excel. A Bachelor's, 3+ years in support, and SQL basics are expected.

Qualifications

• 3+ years’ experience in a customer service role; experience in a help desk/technical support role - preferred
• Bachelor's Degree required
• Intermediate MS Office skills, especially with Excel, specifically being able to import data and use pivot tables, and VLOOKUP
• Strong oral and written communication
• PC hardware/software experience including installation, maintenance, and training end users
• Ability to learn new software and desire to continue learning
• Ability to analyze data for high-level problem resolution
• Technical aptitude to learn database tools, such as SQL, or other software or internal developed tools
• Must have strong mathematical skills for report calculations, accruals, General Ledger, etc
• Experience with Lean Six Sigma a plus
• Experience with journal entries and Accounts Payable preferred
• Understanding of cost and labor allocations
• SQL Basic KnowledgeExperience with General Ledger Concepts/Accounting/reconciling journal entries
• Prior experience with payroll concepts is required.

Responsibilities

• Provide technical support by troubleshooting software and hardware issues using remote tools
• Serve as the first point of contact for clients and/or internal inquiries via cases, emails, and calls, addressing issues related to Paylocity products and services while ensuring timely follow up and resolution
• Support clients in the modification of items (based on the support team) that may include Time off Accruals, Time and Attendance, Tax Items, ACA, General Ledger, Reporting, Custom Calculations, and/or security requests
• Document all interactions, through the entire life cycle, and identify recurring issues or trends
• Collaborate with internal teams to resolve complex issues and improve software performance
• Share knowledge and support team learning across the organization
• Use tools like Excel (VLOOKUP, Pivot Tables) to manage and analyze data
• Communicate clearly with both technical and non-technical users
• Represent the team in client interactions, events and meetings
• Effectively switch between multiple communication and tracking systems
• Remain flexible to business needs, including varying shifts and project support
• Continuously build expertise in applications and help ensure quality and performance standards are met

Skills

Excel pivot tables

SQL basics

Strong communication

Customer service

Data analysis

Accounting knowledge

Payroll concepts

Problem solving

Education

Bachelor's Degree

Tools

SQL

Excel

Job description

Paylocity is seeking a Technical Operations Support Specialist I to deliver high-quality technical support for the General Ledger and related applications. This role resolves complex client issues and supports internal teams by addressing escalated technical concerns.

You will troubleshoot software, payroll transmission, installs, and data reporting, using tools like Excel. A Bachelor's, 3+ years in support, and SQL basics are expected.