Remote Technical Operations Specialist I

Praxis, Inc.; United States; A distancia; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

Paylocity is an award-winning provider of cloud-based HR/payroll software. The Technical Operations Support Specialist I will deliver high-quality technical support for our HR & Payroll and Data Insights/Reporting modules from a remote U.S. location.

The role handles escalated issues, data analyses, and cross-team collaboration to improve performance. You will troubleshoot a wide range of problems, set up standard features, and assist clients with module configurations while maintaining clear,

Formación

• 3+ years’ experience in a customer service role; experience in a help desk/technical support role preferred.
• Minimum of 1 year of payroll experience.
• Bachelor’s Degree required.
• Intermediate Excel skills, specifically Pivot Tables and VLOOKUP.
• Strong oral and written communication.
• PC hardware/software experience including installation, maintenance, and end users’ training.
• Ability to learn new software and continue learning.
• Ability to analyze data for high‑level problem resolution.
• Technical aptitude to learn SQL, HTML knowledge a plus.
• Lean Six Sigma experience is a plus.
• Experience with Paylocity Payroll product strongly preferred.

Responsabilidades

• Provide technical support by troubleshooting software and hardware issues using remote tools.
• Serve as the first point of contact for clients and internal inquiries via cases, emails, and calls.
• Assist clients in modifications to Time off Accruals, Time and Attendance, Tax Items, ACA, General Ledger, Reporting, and related modules.
• Document interactions through the full lifecycle and identify recurring issues.
• Collaborate with internal teams to resolve complex issues and improve software performance.
• Share knowledge and support team learning across the organization.
• Use Excel for data management and analysis (e.g., VLOOKUP, Pivot Tables).
• Communicate clearly with both technical and non-technical users.
• Represent the team in client interactions, events, and meetings.
• Adapt to varying shifts and project support as needed.
• Continuously build expertise in Paylocity applications and uphold quality standards.

Conocimientos

Customer service

Technical support

Excel

SQL

Communication

Learning aptitude

Educación

Bachelor's degree

Herramientas

Pivot Tables

VLOOKUP

SQL

Microsoft Office

Descripción del empleo

Paylocity is an award-winning provider of cloud-based HR/payroll software. The Technical Operations Support Specialist I will deliver high-quality technical support for our HR & Payroll and Data Insights/Reporting modules from a remote U.S. location.

The role handles escalated issues, data analyses, and cross-team collaboration to improve performance. You will troubleshoot a wide range of problems, set up standard features, and assist clients with module configurations while maintaining clear,