Remote General Ledger Tech Support Specialist

Praxis, Inc.; United States; Remote; USD 41.000 - 65.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Zusammenfassung

Paylocity is seeking an experienced Technical Operations Support Specialist I to deliver high-quality technical support for our General Ledger applications. You will troubleshoot a broad range of issues and support internal departments by addressing escalated technical concerns.

The role requires strong communication skills, ability to learn new software, and a proactive approach to problem resolution; a fully remote work arrangement within the U.S. is offered.

Qualifikationen

• 3+ years’ experience in a customer service role; experience in a help desk/technical support role - preferred

Aufgaben

• Provide technical support by troubleshooting software and hardware issues using remote tools.
• Serve as the first point of contact for clients and internal inquiries via cases, emails, and calls, addressing issues related to Paylocity products and services while ensuring timely follow up and resolution.
• Assist clients in modifying items (based on the support team) that may include Time off Accruals, Time and Attendance, Tax Items, ACA, General Ledger, Reporting, Custom Calculations, and/or security requests.
• Document all interactions, through the entire life cycle, and identify recurring issues or trends.
• Collaborate with internal teams to resolve complex issues and improve software performance.
• Share knowledge and support team learning across the organization.
• Use tools like Excel (VLOOKUP, Pivot Tables) to manage and analyze data.
• Communicate clearly with both technical and non-technical users.
• Represent the team in client interactions, events, and meetings.
• Remain flexible to business needs, including varying shifts and project support.
• Continuously build expertise in applications and help ensure quality and performance standards are met.

Kenntnisse

Customer service

Communication

Data analysis

Problem solving

Technical aptitude

Learning new software

Mathematical skills

Ausbildung

Bachelor's degree

Tools

Excel

SQL basics

Jobbeschreibung

Paylocity is seeking an experienced Technical Operations Support Specialist I to deliver high-quality technical support for our General Ledger applications. You will troubleshoot a broad range of issues and support internal departments by addressing escalated technical concerns.

The role requires strong communication skills, ability to learn new software, and a proactive approach to problem resolution; a fully remote work arrangement within the U.S. is offered.