Remote Technical Lead: Drive Client Delivery

RiseMe; United States; Remote; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company match

Paid time off

Volunteer time

Job summary

Benefitfocus, Inc., a Voya company, is seeking a Technical Lead to oversee end-to-end delivery of technical solutions for key client accounts. You will partner with the CRM, internal teams, and external vendors to drive successful outcomes.

The role requires leadership in service delivery, strong problem-solving abilities, and excellent communication. This position supports a flexible, remote-friendly work arrangement and includes opportunities to influence client satisfaction and outcomes.

Qualifications

• High School Diploma or GED required; bachelor’s degree preferred.
• 3-5 years of experience in service delivery, account management, technical customer support, or related client-facing roles.
• Experience leading service delivery teams or coordinating technical service delivery efforts.
• Strong problem-solving and analytical skills.
• Excellent communication, collaboration, and interpersonal skills.
• Ability to manage multiple priorities and work effectively across internal and external stakeholder groups.

Responsibilities

• Serve as the technical lead and primary technical subject matter expert for assigned client accounts.
• Understand client needs, objectives, and business challenges to ensure services and solutions meet or exceed expectations.
• Drive innovation and develop sustainable solutions to address complex client requirements throughout the client lifecycle.
• Oversee day-to-day service delivery operations, ensuring services are provided in accordance with contractual commitments, SLAs, and OLAs.
• Monitor service delivery performance, including response times, resolution times, and overall service quality metrics.
• Coordinate and collaborate with cross-functional internal teams and external vendor partners to ensure timely delivery of high-quality services.
• Proactively identify, elevate, and resolve service delivery issues and risks.
• Implement and maintain best practices, processes, and standards that support successful client outcomes.
• Lead continuous improvement initiatives to enhance service delivery effectiveness, efficiency, and client satisfaction.
• Provide guidance, training, and support to team members to foster strong performance, collaboration, and engagement.

Skills

Problem solving

Communication

Collaboration

Multitasking

Leadership

Education

Bachelor's degree preferred

High school diploma or GED

Job description

Benefitfocus, Inc., a Voya company, is seeking a Technical Lead to oversee end-to-end delivery of technical solutions for key client accounts. You will partner with the CRM, internal teams, and external vendors to drive successful outcomes.

The role requires leadership in service delivery, strong problem-solving abilities, and excellent communication. This position supports a flexible, remote-friendly work arrangement and includes opportunities to influence client satisfaction and outcomes.