Technical Help Desk Representative September 2026

Netfor; United States; Remote; USD 21,000 - 25,000; Full time

Benefits offered by this job

Remote work

Full training provided

Mentoring program

Job summary

Netfor is hiring an entry‑level Technical Help Desk Representative to join our remote team. You'll provide friendly support to customers via phone, follow knowledge base articles, and resolve basic technical issues or escalate when needed.

This role emphasizes clear communication, reliability, and adherence to proven processes. Training is provided, and we offer a 32–40 hour weekly schedule with 1st or 2nd shift.

Qualifications

• Excellent verbal and written communication skills.
• Typing at least 35 words per minute.
• Able to multitask across calls, typing, and systems.
• Reliable, punctual, and professional under pressure.
• Basic familiarity with Windows operating systems and Microsoft Office 365.
• Experience troubleshooting Windows, printers, or networking is a plus.

Responsibilities

• Answer inbound customer calls and provide timely, accurate assistance.
• Diagnose basic technical issues using knowledge base and escalate when needed.
• Document interactions clearly and professionally.
• Deliver outstanding customer service to earn positive feedback.

Skills

Verbal & Written Communication

Typing 35 WPM

Multitasking

Reliable & Punctual

Windows OS & Office 365

Troubleshooting Windows

Networking Basics

A+ Certification

CompTIA Certification

Tools

Windows OS

Microsoft Office 365

Job description

Who We Are

At Netfor, we deliver exceptional customer care and technical support to businesses and technology users across the U.S., Canada, Mexico, and Europe. Founded in 1995, we serve tens of thousands of customers in over 6,000 locations through phone, email, chat, and social media. Join our team to make a difference in a fast-paced, supportive environment!

Why Join Netfor?

This entry-level role is your launchpad to a rewarding career in customer service and technical support. Here’s how we help you grow:

• Career Growth: Gain hands‑on experience with diverse industries, platforms, and systems, with mentoring and training to build your career path.


• Variety & Exposure: Work with over 100 applications across medical, retail, and B2B sectors.


• Advancement Opportunities: We promote from within! You may receive opportunities for advancement, promotions, and special client projects.


• Supportive Team: Collaborate with a great team in a process‑driven environment.

What You’ll Do

As a Technical Help Desk Representative, you’ll provide friendly, professional support to customers via phone in our call center. You’ll follow our knowledge base articles to troubleshoot and resolve basic technical issues or elevate them to clients when needed. This is not a highly technical role—it’s about clear communication, reliability, and adhering to our proven processes.

Key Responsibilities

• Answer inbound customer calls and provide timely, accurate assistance.


• Use knowledge base articles to diagnose and resolve basic technical issues (e.g., point‑of‑sale systems, hardware, software).


• Follow step‑by‑step processes to guide customers or escalated issues to clients.


• Document customer interactions clearly and professionally.


• Deliver outstanding customer service to earn positive feedback.

What We’re Looking For

We’re seeking reliable, communicative candidates who thrive in a structured, process‑driven role. No advanced technical expertise is required—we provide full training!

Skills & Qualifications

• Strong verbal and written communication skills.


• Ability to type at least 35 words per minute.


• Comfortable multitasking (talking, typing, and navigating systems).


• Reliable, punctual, and professional under pressure.


• Basic familiarity with Windows operating systems and Microsoft Office 365.


• Experience troubleshooting Windows, printers, or networking is a plus, but not required.

Preferred qualifications

• At least one technical or customer service certification (e.g., A+, CompTIA) if other qualifications are limited.

Personal Attributes

• Motivated and eager to learn.


• Comfortable following processes without deviation.


• Positive attitude and a team player.

Hours & Location

• 100% Remote (Work from Home). You must reside in a state where we are hiring (confirm on application, we will verify during onboarding should we move forward with you as a candidate).


• Dedicated work space, free from distractions and background noise.


• Hours: 32–40 hours/week, 1st or 2nd shift, 5 days/week (weekends required after training).


• Training: 2–3 weeks, Monday–Friday, training is conducted on the 1st shift.


• Netfor operates 24/7, so flexibility is key!

Computer Requirements

• Operating System: Windows 10 or higher.


• RAM: 8GB or higher. 16GB or higher preferred.


• Processor: Intel i5 9500, Ryzen 3 3100, or better.


• Storage: SSD with 256 GB+ and at least 100GB free for updates.


• USB Headset for call taking.


• Strongly recommended accessories:


• Multiple screens


• Keyboard and Mouse if using a laptop

Compensation & Benefits

Starting Pay: $16.00/hour (based on experience, technical aptitude, and typing skills).