Remote Technical Delivery Lead — SaaS Implementations

Benchmark Analytics

Northern (KY)

Hybrid

USD 120,000 - 150,000

Full time

3 days ago

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Benefits offered by this job

Unlimited PTO

Fully remote in US (Central Time Zone)

Medical, dental, and vision

401(k)

Disability and Life Insurance

Summer Half-Day Fridays

Freed Up Fridays

Diversity & inclusion

Professional growth opportunities

Job summary

Benchmark Analytics is seeking a Technical Delivery Manager to lead a three-person delivery pod (Configuration Specialist, Data Engineer, Reporting Analyst) and own end-to-end implementations for a shared book of accounts.

You’ll drive enterprise SaaS configuration, manage risks, coach teammates, and translate customer needs into technical solutions while partnering with engineering, product, and customers to ensure on-time, high-quality delivery.

Qualifications

2+ years of direct people management experience, with a track record of coaching and developing technical individual contributors
5+ years of relevant technology/software implementation experience
4+ years of experience in a SaaS environment, preferably supporting enterprise customers
Demonstrated experience leading complex implementations or customer projects involving multiple phases, technical dependencies, and cross-functional stakeholders
Demonstrated ability to read, interpret, and reason about technical artifacts such as data mappings, configuration specifications, integration designs, and source-system exports
Prior experience planning or coordinating data integration or ETL work in implementations - including data conversions, source-system extracts, file transfers, or similar - even when the build itself was completed by engineering
Comfortable holding your own in technical conversations with engineering, configuration, and data teams; able to ask the right questions, understand the answers, and adjust project plans based on technical realities
Strong logical, analytical, problem-solving, and reasoning abilities
Excellent written and verbal communication skills, including experience communicating with executive stakeholders
Extremely detail-oriented, process-oriented, and driven
Independent and comfortable taking ownership of new challenges
Comfortable working collaboratively in a fast-paced environment
Demonstrates an innovative and experimental mindset
Proficient with Salesforce, Confluence, Jira, and project management tools such as Smartsheet, MS Project, or similar
Bachelor's degree preferred; Master's degree is a plus

Responsibilities

Lead a three-person technical delivery pod across multiple Benchmark Management System implementations
Coach and develop technical contributors, set goals, provide feedback, support career growth, remove roadblocks
Balance capacity and sequence configuration, data, and reporting work to meet customer commitments
Develop project charters and implementation plans grounded in scope, dependencies, timelines, resources
Communicate implementation progress, milestones, risks, and decisions to customers regularly
Serve as the Voice of the Customer between engineering, product, and end users
Collaborate cross-functionally to keep tasks on scope and on time
Report project status and open risks to a broad internal audience
Identify project and technical risks early and lead internal escalations to mitigation plans
Create and deliver customer training and documentation
Drive internal process improvements and build training materials
Partner with engineering and configuration teams to translate customer requirements into technical specifications
Scope ETL and data integration work alongside engineering, understanding source systems, data mappings, transformation logic, integrations, and failure modes
Understand platform configuration and reporting capabilities to answer customer questions and assess scope changes