Technical Customer Success Manager (Fully Remote)

Cloudinary; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

100% covered medical, dental, and vis

401(k) with company match

HSA company contribution

Annual development stipend

Robust vacation and wellness policy

Food stipend or catered lunches

Job summary

Cloudinary is seeking a seasoned Enterprise Customer Success professional to act as the primary technical point of contact for significant accounts. You will guide customers on best practices across Cloudinary’s Image, Video, and DAM solutions, with emphasis on adoption and long-term value.

You will lead business reviews, monitor usage and health metrics, and craft success plans that drive renewals and expansions across a global customer base.

Qualifications

• 7+ years of experience in Customer Success or Technical Customer Success within a SaaS environment.
• Technical aptitude with APIs, web technologies, or cloud-based applications.
• Experience managing enterprise customer relationships and renewal negotiations.

Responsibilities

• Deliver regular customer engagements including business reviews, adoption planning, and technical guidance sessions.
• Monitor customer health, product usage, and adoption metrics to identify opportunities and risks.
• Develop and execute customer success plans to support renewals and expansion.

Skills

Enterprise CS

Renewals negotiations

Adoption planning

Technical guidance

APIs & cloud tech

Job description

• Serve as the primary technical point of contact for enterprise customers, building trusted relationships with technical and business stakeholders.
• Guide customers on best practices for using Cloudinary's Image, Video, and Digital Asset Management solutions.

Responsibilities:

• Deliver regular customer engagements including business reviews, adoption planning, and technical guidance sessions.
• Monitor customer health, product usage, and adoption metrics to identify opportunities and risks.
• Develop and execute customer success plans to support renewals and expansion.

Requirements:

• 7+ years of experience in Customer Success or Technical Customer Success within a SaaS environment.
• Technical aptitude with APIs, web technologies, or cloud-based applications.
• Experience managing enterprise customer relationships and conducting renewal negotiations.
• 100% sponsored medical, dental, and vision plans for employees and family.
• Matching 401k program, HSA company contribution, and annual development stipend.
• Robust vacation and wellness policy, plus food stipend or catered lunches.

Cloudinary

Cloudinary is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide. The company has a globally distributed team across North America, EMEA, and Asia-Pacific, united by a culture rooted in humility, curiosity, and collaboration.