Remote Technical Customer Engineer: Hands-on Problem Solver

Nametag; United States; Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Equity

Flexible time off

401(k) match

Remote-friendly culture

Job summary

Nametag is seeking a Technical Customer Engineer to serve as the technical escalation point for customer-reported issues. You will diagnose complex integration problems, script and prototype solutions, and work directly with core engineering to drive fixes into production.

This role emphasizes debugging, lightweight scripting, and direct customer engagement to unblock issues quickly, not just ticket processing. A strong hands-on technical mindset is essential for ownership and rapid resolution.

Qualifications

• 2–5 years in technical support engineering, solutions engineering, DevOps, SRE, or adjacent engineering roles.
• Client facing experience - ability to communicate clearly and empathetically with both technical and non-technical stakeholders.
• Strong debugging skills across APIs, backend integrations, or authentication workflows.
• Comfort writing lightweight scripts or tools to diagnose and unblock issues.
• Familiarity with IAM platforms such as Okta, Microsoft Entra, Duo, or similar.

Responsibilities

• Act as the first technical responder for escalated customer issues, particularly those blocking integrations or deployments.
• Debug in the wild - inspecting API payloads, webhook logs, OAuth exchanges, and race conditions that surface only under real-world load.
• Provide interim solutions such as code snippets, pull requests, documentation updates, or configuration guidance.
• Bridge the gap between customer and engineering: reproduce issues, isolate root causes, and ensure fixes are fully validated before release.
• Gather structured context and relay actionable insights to engineering for long-term fixes.
• Recommend integration best practices across authentication flows, REST APIs, and IAM platforms.
• Improve internal support tooling, documentation, and runbooks based on recurring patterns.
• Surface common pain points and influence product priorities.

Skills

Go

TypeScript

Python

Ruby

Tools

Docker

GitHub Actions

Postgres

AWS

CloudFormation

Job description

Nametag is seeking a Technical Customer Engineer to serve as the technical escalation point for customer-reported issues. You will diagnose complex integration problems, script and prototype solutions, and work directly with core engineering to drive fixes into production.

This role emphasizes debugging, lightweight scripting, and direct customer engagement to unblock issues quickly, not just ticket processing. A strong hands-on technical mindset is essential for ownership and rapid resolution.