Product Support Engineer: End-to-End Debugging

Nominal; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

100% medical, dental, and vision

Unlimited PTO and sick leave

Free lunch, snacks, and coffee

Professional Development Stipend

In-office hardware lab with $250 stipе

Annual company retreat

Job summary

Nominal is seeking a Product Support Engineer in New York to bridge software, product, and customer experience. You’ll work directly with technical customers, diagnose complex issues, and partner with engineers to improve the product.

You’ll debug logs, APIs, databases, and production systems, build self-service guides, and use AI to speed resolutions. A strong technical mindset and customer empathy are essential to turn problems into lasting product improvements.

Qualifications

• Strong technical fluency with APIs, databases, and data tooling.
• Ability to reason about complex systems and debugging processes.
• Proven ability to translate technical issues into actionable insights.

Responsibilities

• Own Technical Problems End-to-End from investigation to resolution.
• Work directly with Engineers to help customers get the most from Nominal.
• Debug logs, APIs, databases, and production systems to identify root causes.

Skills

APIs

Databases

Python

Git

Observability

Customer empathy

Cross-functional

Job description

Nominal is seeking a Product Support Engineer in New York to bridge software, product, and customer experience. You’ll work directly with technical customers, diagnose complex issues, and partner with engineers to improve the product.

You’ll debug logs, APIs, databases, and production systems, build self-service guides, and use AI to speed resolutions. A strong technical mindset and customer empathy are essential to turn problems into lasting product improvements.