Remote Technical Support Engineer for API & Debugging

TEORE, LLC; Lakeland (FL); Remote; USD 75,000 - 105,000; Full time

Job summary

Metrc is seeking a Support Engineer to resolve complex system and API issues beyond standard support. You will blend debugging with a developer mindset, diagnose root causes, and collaborate with Development on improving .NET and Node.js applications.

You’ll build scripts, raise detailed JIRA tickets, and help automate troubleshooting, creating durable solutions and self-service tools for the broader team.

Qualifications

• 2–4 years of experience in technical support, software engineering, application support, or a similar hands‑on technical role.
• Experience working with or supporting .NET (C#) and/or Node.js applications.
• Comfortable reading application code, debugging system behavior, and writing scripts or lightweight tooling as part of daily work.
• Working knowledge of SQL, RESTful APIs, and tools like Postman or curl for debugging and validation.
• Familiarity with scripting or programming languages such as C#, JavaScript/TypeScript, PowerShell, Python, or Bash.
• Solid understanding of web applications, system integrations, and general troubleshooting across distributed environments.
• Exposure to modern development workflows such as Git, CI/CD, Docker, or Kubernetes is a plus.
• Strong communicator who can translate technical findings for both technical and non‑technical audiences.
• A builder’s mentality — defaults to improving, automating, and simplifying technical processes where possible.
• Must be based and work in the US

Responsibilities

• Serve as the escalation point within Support for complex system and API issues, using log analysis, database queries, API testing, and scripting to diagnose root causes.
• Investigate and troubleshoot issues in .NET (C#) and/or Node.js applications by reviewing logs, tracing application behavior, and reproducing defects in lower environments when possible.
• Create and manage detailed JIRA tickets — including reproduction steps, logs, technical findings, and recommended fixes — to accelerate Development team resolution.
• Write scripts and tooling (C#, JavaScript, PowerShell, SQL, or similar) to automate repetitive troubleshooting and reduce time-to-resolution.
• Identify recurring issue patterns and help drive permanent, code-based solutions such as bug fixes, data correction scripts, API improvements, or internal tools.
• Build and maintain internal support automation, diagnostic tools, and workflow improvements that empower the broader team to self-serve.
• Proactively communicate status updates, timelines, workarounds, and resolutions to end users and stakeholders throughout the support process.
• Create and maintain troubleshooting guides, runbooks, and knowledge base articles with a preference for technical, executable, and code-backed documentation.
• May perform other additional duties and responsibilities as assigned.

Skills

.NET (C#)

Node.js

SQL

REST APIs

Scripting

Git/CI/CD

Troubleshooting

Communication

Docker/Kubernetes

Tools

Postman

curl

Git

Docker

Kubernetes

Job description

Metrc is seeking a Support Engineer to resolve complex system and API issues beyond standard support. You will blend debugging with a developer mindset, diagnose root causes, and collaborate with Development on improving .NET and Node.js applications.

You’ll build scripts, raise detailed JIRA tickets, and help automate troubleshooting, creating durable solutions and self-service tools for the broader team.