Remote Technical Client Success Manager - APAC

elwoodtechnologies; EE. UU.; A distancia; USD 100.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical cover for employee and family

Remote working setup in APAC/Global

Descripción de la vacante

Elwood Technologies seeks a Technical Client Success Manager to own a book of institutional clients, translating workflows into platform configurations and guiding adoption across a global, follow-the-sun support model. The role emphasizes senior stakeholder engagement, API knowledge, and a deep interest in blockchain and digital assets.

You will collaborate with APAC sales, deliver platform demonstrations, and contribute to roadmap inputs while working remotely from a Hong Kong or Singapore

Formación

• Two to five years in a client-facing technical role such as technical account manager, client success manager, solutions engineer, or sales engineer, ideally serving institutional customers.
• Ability to present and demonstrate a platform to senior stakeholders including heads of trading, chief technology officers, and operations leaders.
• Working knowledge of APIs, technical integrations, and front-to-back trading system workflows spanning execution, order, and portfolio management systems, market structure, and connectivity.
• Familiarity with financial markets and trading workflows, with valuation, risk, or pricing experience viewed as a plus.
• Genuine interest in blockchain, cryptocurrencies, and the broader digital asset ecosystem, combined with strong analytical problem-solving and clear communication skills.
• Legal right to work in Hong Kong or Singapore and the ability to perform in a high-growth, fast-moving environment.

Responsabilidades

• Own a defined book of institutional clients across their full lifecycle, building senior relationships and managing expectations to drive satisfaction, adoption, and retention.
• Translate complex client workflows and business objectives into tailored platform configurations and structured technical requirements that feed the product and engineering roadmap.
• Partner with APAC sales on prospective client pitches, deliver platform demonstrations, and identify upsell and cross-sell opportunities within existing accounts.
• Participate in the APAC support rota, resolving complex technical issues spanning order flow anomalies, market data feeds, and execution exceptions, with clean handover to other regions.
• Produce and maintain high-quality support documentation and internal knowledge base content, and continuously improve support workflows and tooling.

Conocimientos

Client-facing experience

Platform demonstrations

APIs & integrations

Financial markets familiarity

Blockchain interest

Clear communication

Educación

CS/Engineering/Finance degree or equivalent

Herramientas

Zendesk

Jira

SQL (basic)

Python (basic)

Descripción del empleo

Elwood Technologies seeks a Technical Client Success Manager to own a book of institutional clients, translating workflows into platform configurations and guiding adoption across a global, follow-the-sun support model. The role emphasizes senior stakeholder engagement, API knowledge, and a deep interest in blockchain and digital assets.

You will collaborate with APAC sales, deliver platform demonstrations, and contribute to roadmap inputs while working remotely from a Hong Kong or Singapore