Remote Client Success Specialist — APAC (Contract)

INFUSE; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

3 months free online courses

Daily Drop — Subscriber Perk

Job summary

INFUSE is seeking a Customer Service Expert to join our team as a remote contractor for the APAC region. This role focuses on delivering exceptional client experiences and ensuring successful delivery of solutions, while working with various industries across a dynamic environment.

You will build strong client relationships, communicate progress, and identify opportunities for growth in collaboration with sales. The position offers growth, a supportive team, and a remote work setup within APAC.

Qualifications

• Proven track record of managing client relationships in related fields such as hospitality, client success, or sales.
• Strong communication and interpersonal skills.
• Empathetic understanding of client needs and the ability to address them effectively.
• Ability to manage priorities in a fast-paced environment.
• Proactive problem solving and client advocacy.

Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Ensure timely and successful delivery of solutions according to client needs and objectives.
• Communicate progress of initiatives to internal and external stakeholders.
• Identify opportunities within the territory and collaborate with sales to drive growth.
• Address challenging client requests or escalations as needed.
• Assist with administrative and operational tasks such as data entry and updating systems.

Skills

Client relationship management

Strong communication

Empathy

Attention to detail

Multi-tasking

Job description

INFUSE is seeking a Customer Service Expert to join our team as a remote contractor for the APAC region. This role focuses on delivering exceptional client experiences and ensuring successful delivery of solutions, while working with various industries across a dynamic environment.

You will build strong client relationships, communicate progress, and identify opportunities for growth in collaboration with sales. The position offers growth, a supportive team, and a remote work setup within APAC.