Remote Technical Applications Specialist - 50% Travel

Haemonetics Corp; New York (NY); Remote; USD 68,000 - 116,000; Full time

Benefits offered by this job

401(k) match

Stock purchase plan

Flexible time off

Paid vacation

Paid sick time

Parental leave

Disability insurance

Tuition reimbursement

Health benefits

Job summary

Haemonetics Corp is seeking a technical support professional to assist customers in the North America region, addressing product, quality, and regulatory questions. You will collaborate with Quality, Regulatory, R&D, Manufacturing, and Marketing teams to optimize product adoption and customer satisfaction.

The role requires 1–2 years in medical devices or clinical plasma collection, with remote work and domestic travel up to 50%.

Qualifications

• 1 to 2 years working experience with technical experience with medical devices, or clinical experience with plasma collection.
• Experience in customer product integration and training desired.
• Remote based with ability to travel domestically 50% of the time.
• Bachelor's Degree Required, degree in biomedical engineering, electrical engineering, computer engineering or other technical discipline desired.

Responsibilities

• Provide technical support for customers within assigned territory, addressing product, quality, and application-related inquiries and escalating issues as appropriate.
• Assist with the development or delivery of technical education and product training programs to ensure a uniform, high standard of training and optimal product results, promoting product confidence and ensuring customer satisfaction.
• In partnership with senior team members, provide training to internal and external customers as needed.
• Communicate success, best practices, and techniques of tactile execution programs to Product Applications, Marketing, and Sales teams.
• Maintain and expand technical knowledge of Haemonetics' existing product portfolio as well as competitive products.
• Support the execution of sales and marketing initiatives for assigned products to promote successful product utilization and achievement of business objectives.
• Provide sales and account management team with technical representation during customer presentations, meetings, conferences, and seminars.
• Assist in providing technical, quality, and regulatory support for the assigned product portfolio within the territory.

Job description

Haemonetics Corp is seeking a technical support professional to assist customers in the North America region, addressing product, quality, and regulatory questions. You will collaborate with Quality, Regulatory, R&D, Manufacturing, and Marketing teams to optimize product adoption and customer satisfaction.

The role requires 1–2 years in medical devices or clinical plasma collection, with remote work and domestic travel up to 50%.