Remote Product Application Specialist – Medical Devices

Haemonetics Software Solutions; Boston (MA); On-site; USD 68,000 - 116,000; Full time

Benefits offered by this job

401(k) match

Employee stock purchase plan

Flexible time off

Paid vacation

Paid sick time

Job summary

Haemonetics is seeking a technically skilled professional to deliver comprehensive product support for our North American customers. You will handle product, quality, and application inquiries while coordinating with cross-functional teams to ensure successful product adoption and customer satisfaction.

The role requires 1–2 years in medical device tech support or clinical plasma collection, with a remote working arrangement and travel up to 50%.

Qualifications

• 1 to 2 years of technical experience with medical devices or clinical plasma collection.
• Remote-based with ability to travel domestically up to 50% of the time.
• Bachelor’s Degree in biomedical engineering, electrical engineering, computer engineering or other technical discipline.

Responsibilities

• Provide technical support for customers within assigned territory, addressing product, quality, and application inquiries and escalating issues as appropriate.
• Assist with the development or delivery of technical education and product training programs to ensure a uniform, high standard of training and optimal product results.
• In partnership with senior team members, provide training to internal and external customers as needed.
• Communicate success, best practices, and techniques of tactile execution programs to Product Applications, Marketing, and Sales teams.
• Maintain and expand technical knowledge of Haemonetics’ existing product portfolio as well as competitive products.
• Support the execution of sales and marketing initiatives for assigned products to promote successful product utilization and achievement of business objectives.
• Provide sales and account management team with technical representation during customer presentations, meetings, conferences, and seminars.
• Assist in providing technical, quality, and regulatory support for the assigned product portfolio within the territory.
• Support product implementations and customer onboarding activities, working collaboratively with senior team members and cross-functional partners.
• Act as a liaison between customers and internal teams by communicating customer feedback, technical concerns, and product-related opportunities.

Skills

Technical support

Customer communication

Cross-functional collaboration

Presentation

Education

Bachelor’s degree in biomedical, electrical, computer engineering or related technical field

Job description

Haemonetics is seeking a technically skilled professional to deliver comprehensive product support for our North American customers. You will handle product, quality, and application inquiries while coordinating with cross-functional teams to ensure successful product adoption and customer satisfaction.

The role requires 1–2 years in medical device tech support or clinical plasma collection, with a remote working arrangement and travel up to 50%.