Remote Technical Account Manager — SaaS for Healthcare

ImageTrend; Eagan (MN); Remote; USD 75,000 - 95,000; Full time

Job summary

ImageTrend, Inc. seeks a Technical Account Manager to proactively resolve customers' technical challenges, optimize their solutions, and ensure environmental stability across sites.

You will serve as the post-sales technical resource and primary contact during customer service events, delivering best practices and simplifying complex concepts. Our TAM team aims to exceed expectations with strategic technical recommendations, driving high customer satisfaction and strong relationships through

Qualifications

• Degree or equivalent education and experience.
• Experience in technical client services or SaaS.
• Experience with Salesforce or related tools.
• Strong communication and time management.
• Willingness to travel up to 25%.

Responsibilities

• Act as a trusted and strategic technical advisor to drive solution optimization and value.
• Ensure best practices within the customer's environment and exceed expectations.
• Coordinate technical changes, upgrades, and project execution plans.
• Attend technical solution implementation calls and provide insights.
• Monitor support interactions and advocate for customer needs cross‑departmentally.
• Report KPI/SLA performance and provide actionable recommendations.
• Collaborate with Sales, Customer Success, and Support for opportunities.
• Mentor junior team members and share best practices.

Skills

Technical communication

Customer-facing

Team collaboration

Problem-solving

Travel readiness

Education

High School Diploma or Equivalent

Tools

Salesforce

MS Teams

Job description

ImageTrend, Inc. seeks a Technical Account Manager to proactively resolve customers' technical challenges, optimize their solutions, and ensure environmental stability across sites.

You will serve as the post-sales technical resource and primary contact during customer service events, delivering best practices and simplifying complex concepts. Our TAM team aims to exceed expectations with strategic technical recommendations, driving high customer satisfaction and strong relationships through