Remote SaaS Account Manager — Growth & Retention

Napster Corp.; United States; À distance; USD 90 000 - 140 000; Plein temps

Avantages offerts par ce poste

Flexible vacation

10 company holidays

Health insurance

Teladoc access

EAP

Parental leave

401(k) plan

Résumé du poste

Napster Corp is seeking an Account Manager to own client relationships after go-live across an assigned region, driving adoption, retention and expansion. You will collaborate with Solutions Engineering, Professional Services, and Customer Support to ensure healthy, growing accounts.

The role is highly relationship-driven, requiring regular check-ins and QBRs to manage adoption, usage, and churn risk while aligning with Sales for expansion opportunities.

Qualifications

• 5+ years in Account Management, Customer Success, or Client Partnerships within enterprise software or SaaS.
• Proven track record of driving renewal and expansion across a portfolio of accounts.
• Strong understanding of adoption, usage, and account-health metrics, and how to act on them before churn risk.
• Experience working cross-functionally with technical delivery teams (implementation, engineering, or professional services).
• Exceptional relationship-building, communication, and stakeholder management skills.

Responsabilités

• Own the primary relationship with each client's key stakeholders following handoff from Professional Services.
• Drive early adoption in the first 2–4 weeks post-launch, tracking usage and resolving onboarding friction.
• Multi-thread across the client organization — build relationships beyond the original champion to protect against churn risk.
• Own the renewal timeline for every account, building the renewal case well ahead of contract end using real usage and value data.
• Monitor account health and performance against agreed metrics; surface wins and early warning signs proactively.
• Identify expansion opportunities within the account and hand qualified opportunities to Sales with full context.

Connaissances

Account Management

Customer Success

Client Partnerships

Renewal & Expansion

Cross-functional collaboration

Relationship-building

Stakeholder management

SaaS/Enterprise software

Description du poste

Napster Corp is seeking an Account Manager to own client relationships after go-live across an assigned region, driving adoption, retention and expansion. You will collaborate with Solutions Engineering, Professional Services, and Customer Support to ensure healthy, growing accounts.

The role is highly relationship-driven, requiring regular check-ins and QBRs to manage adoption, usage, and churn risk while aligning with Sales for expansion opportunities.