Remote Technical Account Manager - GIS & SaaS

EagleView Technology Corp.; United States; Remote; USD 55,000 - 70,000; Full time

Benefits offered by this job

PTO

Health Insurance

401(k)

Health Savings Account

Life Insurance

Employee Assistance Program

Pet Insurance

Job summary

Eagleview Technologies is seeking a technically skilled Technical Account Manager to manage a portfolio of complex customer accounts remotely across the United States. You will act as the primary liaison, ensuring onboarding, ongoing support, and strategic engagement to drive retention and revenue growth.

You will collaborate with Onboarding, Adoption, Support, Product, Engineering, and Marketing teams to deliver a seamless customer experience.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 2+ years of experience in account management, customer success, or a related client-facing technical role.
• Strong communication, technical problem-solving, and relationship management skills.
• Familiarity with GIS technologies, IT systems, APIs, or enterprise integration workflows.
• Applicant must live within a reasonable distance of a major airport in CA/AZ/NM/NV.

Responsibilities

• Serve as the primary liaison for assigned technical customer accounts, fostering trust and accountability across all touchpoints.
• Conduct regular check-ins and lead Strategic Business Reviews to assess engagement, performance, and solution alignment.
• Understand each customer’s technical goals, success metrics, IT architecture, and integration requirements to deliver proactive support and guidance.
• Assist with Technical sales presentations.
• Monitor account health and customer satisfaction, addressing risks and removing technical or process-related barriers to success.
• Identify and escalate upsell and cross-sell opportunities with the Sales team to achieve Net Revenue Retention goals.
• Support timely renewal discussions and collaborate on securing customer commitments.
• Drive account strategies that contribute to Gross Revenue Retention by mitigating churn risks and maximizing customer value.
• Understand the customer environment to ensure maximum deployment across the organization.

Skills

GIS technologies

APIs

Enterprise integration workflows

Technical problem solving

Relationship management

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Gainsight

HubSpot

Job description

Eagleview Technologies is seeking a technically skilled Technical Account Manager to manage a portfolio of complex customer accounts remotely across the United States. You will act as the primary liaison, ensuring onboarding, ongoing support, and strategic engagement to drive retention and revenue growth.

You will collaborate with Onboarding, Adoption, Support, Product, Engineering, and Marketing teams to deliver a seamless customer experience.