Remote Technical Account Manager - Customer Success

Redpoint Global Inc.

Massachusetts

On-site

USD 85,000 - 110,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental, Vision insurance

Flexible leave policy

10 company-paid holidays

Fully remote work

Job summary

Redpoint Global Inc. is seeking a Technical Account Manager for the Client Services team. You’ll leverage your account management skills and technical knowledge to ensure client success with the Redpoint platform, working with skilled specialists and solutions engineers, and grow into an expert through on-the-job training and ongoing development.

This role reports to the Director of Global Support. You will proactively manage technical issues, develop strong client relationships, and drive

Qualifications

2–5 years in a customer-facing technical role.
Bachelor’s degree in Computer Science, Information Systems, or related discipline.
Experience in Customer Success, Customer Support, or Professional Services.
Strong account management and project management skills.
Problem-solving and technical aptitude to learn quickly.
Background in enterprise technologies and integration strategies.
Experience with Windows and Linux environments.

Responsibilities

Serve as central point of contact, ensuring high customer satisfaction.
Proactively manage technical issues per customer priorities to avoid critical issues.
Escalate and coordinate resolution of customer technical concerns.
Recommend feature fit within customers’ environments with best practices.
Develop and maintain client relationships, extracting business requirements.
Host checkpoint and status calls with customers and stakeholders.
Design technical account management strategy documents based on analysis.