Remote Technical Account Manager for Enterprise Networking

Megaport; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote-first culture

4 weeks paid annual leave

Parental leave

Birthday leave

Purchased annual leave

Wellness allowance

Study leave

Job summary

Megaport is seeking an experienced Technical Account Manager (TAM) to act as a strategic technical advisor for enterprise customers and partners. This post-sales role focuses on customer support, enablement, and long-term value, with a high-touch approach in Megaport’s Premium Support tier.

You’ll work with customers, SIs, and VARs to drive adoption of Megaport’s platform, conduct health checks, and guide architectural evolution across multi-cloud environments.

Qualifications

• 5+ years in a customer-facing technical role (TAM, Solutions Architect, Pre/Post Sales Engineer, or similar).
• Deep understanding of enterprise networking, cloud connectivity, SD-WAN, and related infrastructure services.
• Experience with System Integrators, VARs, vendors, and indirect partner ecosystems.

Responsibilities

• Serve as the primary technical advocate for strategic enterprise customers under Premium Support.
• Guide customers through complex deployments, performance optimization, and architectural evolution.
• Deliver regular technical health checks, roadmap sessions, and executive business reviews.
• Act as a liaison between the customer and internal Megaport teams (product, support, sales, and engineering).
• Monitor account health and usage to identify growth and retention opportunities.
• Contribute to the evolution of the Premium Support offering and TAM delivery model globally.
• Identify and engage with high-potential SIs, VARs, and MSPs within your region.
• Develop enablement plans for partner sales, pre-sales, and solution architects.
• Guide network design, integration strategies, and multicloud architectures.
• Create and deliver partner-facing technical content, playbooks, and workshops.
• Collaborate with SIs/VARs for co-selling opportunities.
• Keep partners updated with Megaport service offerings and capabilities.
• Establish and track KPIs to measure partner engagement success.

Skills

5+ years in customer-facing technical

Enterprise networking

Cloud connectivity

SD-WAN

System Integrators/VARs experience

Technical presenting/demos

Executive communication

IaC practices

API integrations

Tools

Terraform

Job description

Megaport is seeking an experienced Technical Account Manager (TAM) to act as a strategic technical advisor for enterprise customers and partners. This post-sales role focuses on customer support, enablement, and long-term value, with a high-touch approach in Megaport’s Premium Support tier.

You’ll work with customers, SIs, and VARs to drive adoption of Megaport’s platform, conduct health checks, and guide architectural evolution across multi-cloud environments.