Remote Technical Account Manager – Customer Success

Sprinto; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote-first

Learning stipend

Unlimited leave

Health, accident, and life insurance

Job summary

Sprinto operates as an autonomous trust platform providing centralized compliance, audits, and risk management for organizations worldwide. The role focuses on guiding customers from contract through setup, ensuring go-live and the first audit are successful, while translating goals into milestones and maintaining momentum.

The candidate should have a recent B.Tech in cybersecurity or an MBA in ITBM and be able to explain complex concepts, with knowledge of cloud, SaaS, APIs, SOC 2, or ISO

Qualifications

• B.Tech in cybersecurity or MBA in ITBM.
• Ability to explain technical concepts clearly and organize ambiguous problems.
• Knowledge of cloud, SaaS, APIs, SOC 2 or ISO 27001.

Responsibilities

• Guide customers from contract signature through setup, go-live, and first audit.
• Translate customer goals into milestones and actionable plans.
• Maintain momentum through regular progress reviews and risk surfacing.

Skills

Explain technical concepts clearly

Organize ambiguous problems

Cloud knowledge

SaaS familiarity

APIs understanding

SOC 2 knowledge

ISO 27001 knowledge

Education

B.Tech in cybersecurity

MBA in ITBM

Job description

Sprinto operates as an autonomous trust platform providing centralized compliance, audits, and risk management for organizations worldwide. The role focuses on guiding customers from contract through setup, ensuring go-live and the first audit are successful, while translating goals into milestones and maintaining momentum.

The candidate should have a recent B.Tech in cybersecurity or an MBA in ITBM and be able to explain complex concepts, with knowledge of cloud, SaaS, APIs, SOC 2, or ISO