Remote Enterprise CSM — GRC & AI Compliance Partner

Sprinto; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Work wherever you are

Co-working allowance

USD 1,000 learning stipend

Unlimited leave

Health insurance

Setup allowance

Job summary

Sprinto is seeking an Enterprise Customer Success Manager to own a portfolio of high-value US enterprise and mid-market accounts, driving revenue retention, renewals, and expansion, with net revenue retention as the headline outcome.

You will engage security leaders (CISOs, CIOs, CPOs) and lead multi-framework GRC transformations, aligning outcomes with customer goals. This is a high-ownership, strategic advisory role that shapes onboarding, adoption, and value realization.

Qualifications

• 8–12 years in customer success, consulting, or project management.
• Proven ownership of net revenue retention and renewals.
• Experience leading complex GRC transformation programs.

Responsibilities

• Own GRR and your Book of Business across US enterprise accounts.
• Lead QBRs/EBRs with security and compliance leadership.
• Shape playbooks and mentor other CSMs as the team scales.

Skills

Customer Success

Account Management

Strategic Advisory

GRC Transformation

Project Management

CRM tools

Data Analysis

Tools

CRM systems

Data analysis tools

Job description

Sprinto is seeking an Enterprise Customer Success Manager to own a portfolio of high-value US enterprise and mid-market accounts, driving revenue retention, renewals, and expansion, with net revenue retention as the headline outcome.

You will engage security leaders (CISOs, CIOs, CPOs) and lead multi-framework GRC transformations, aligning outcomes with customer goals. This is a high-ownership, strategic advisory role that shapes onboarding, adoption, and value realization.