Remote Technical Account Manager - Channel Solutions

Channel Mechanics; Raleigh (NC); Hybrid; USD 90,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Training days

Parental leave

Health insurance

401(k) match

Fully remote work environment

Annual team offsites

Job summary

Channelscaler is seeking a Technical Account Manager to serve as the primary technical owner for an assigned customer portfolio, guiding implementation, operation, and optimization of the platform.

You will collaborate with Customer Success, Implementation, Support, Product, Engineering, and Integration teams to ensure successful outcomes and long-term platform adoption. The role emphasizes strong technical health, risk mitigation, and non-sales alignment.

Qualifications

• Experience in technical account management, implementation consulting, solutions consulting, technical customer success, or enterprise SaaS.
• Strong customer-facing communication skills with both technical and non-technical stakeholders.
• Experience with SaaS configuration, APIs, integrations, SSO, CRM systems, data mapping, or file-based data exchange.
• Ability to troubleshoot complex issues, document findings, and coordinate cross-functional teams.
• Strong organization, prioritization, problem-solving, and documentation skills.
• Ability to translate customer business processes into scalable technical solutions.
• Experience with partner relationship management, channel technology, MDF, incentives, rebates, deal registration, or partner portals.
• Experience with Salesforce or another enterprise CRM.
• Familiarity with REST APIs, webhooks, authentication, middleware, logs, and integration mappings.
• Experience supporting enterprise implementations, migrations, or technically complex customer programs.

Responsibilities

• Serve as the primary technical point of contact for assigned customers, understanding their platform configuration, integrations, data flows, and technical objectives.
• Guide customers through technical discovery, configuration, testing, launch, and ongoing optimization, translating requirements into scalable, supportable solutions.
• Provide expert guidance across APIs, SSO, CRM connections, data mapping, file exchanges, and other integrations.
• Proactively identify and mitigate configuration, integration, data-quality, scalability, and operational risks.
• Coordinate complex technical escalations across Support, Product, Engineering, and Integration teams, ensuring clear technical context, business impact, and next steps.
• Enable customer administrators through technical workshops, configuration reviews, documentation, and knowledge transfer.
• Partner with the Customer Success Manager on account planning, adoption, customer health, risk management, executive reviews, renewal readiness, and the joint technical roadmap.
• Represent customer technical needs internally while communicating product capabilities, limitations, and alternatives; support technical evaluation of new capabilities and contribute to internal best practices.

Skills

Technical account mgmt

Customer success

Implementation

SaaS configurations

Tools

Salesforce

Job description

Channelscaler is seeking a Technical Account Manager to serve as the primary technical owner for an assigned customer portfolio, guiding implementation, operation, and optimization of the platform.

You will collaborate with Customer Success, Implementation, Support, Product, Engineering, and Integration teams to ensure successful outcomes and long-term platform adoption. The role emphasizes strong technical health, risk mitigation, and non-sales alignment.