Remote Technical Account Manager — IT & Client Success

Valeris, Inc.; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with match

Paid time off

Telehealth services

Life insurance

Job summary

Valeris is a fully remote life sciences IT partner headquartered in Morrisville, NC. We are seeking a Technical Account Manager to act as the primary liaison for client inquiries, manage IT service requests, and drive technology initiatives with cross-functional teams.

The role requires strong experience in product/project management, client success, and healthcare IT knowledge, with excellent communication and problem-solving skills.

Qualifications

• Bachelor's degree in computer science, business administration, or related field, or equivalent experience.
• Proven experience in product management, project management, and client success roles, including client management and setting expectations.
• Experience working with internal and external clients to define business and technical needs and provide technical solutions.
• Experience working in healthcare and information technology fields is a strong plus.
• Experience with web services and data feed integration preferred.
• Strong understanding of technology solutions and their application in a business context.
• Excellent communication (written and oral), interpersonal, critical thinking, and problem-solving skills.
• Proficient in Microsoft Office applications, specifically Excel, PowerPoint, Visio, and Word.
• Experience with Salesforce software a plus.
• Experience eliciting requirements and diagramming process flows.
• Experience working with Project tracking software preferred.
• A good understanding of SDLC process (Waterfall, Agile) is preferred.
• Ability to work collaboratively in a fast-paced environment.
• Ability to investigate how best to solve business problems and meet with the key IT personnel responsible for the delivery of the solution.

Responsibilities

• Act as the single point of contact for all client-related inquiries within the Valeris IT organization.
• Monitor client requests, service tickets, defect resolutions, and initiatives from start to finish.
• Conduct regular status meetings with partners and clients to report progress and challenges.
• Collaborate with operations to bring innovative technology ideas to clients.
• Participate in quarterly business reviews to update on initiatives and outcomes.
• Serve as client technology SME bridging operations, technology and partner teams.
• Monitor timelines and ensure SLAs are met.

Skills

Client management

Project management

Product management

Healthcare IT

Communication

SDLC

Requirements elicitation

Process mapping

Collaboration

Education

Bachelor's degree in CS/Business or related field

Tools

Salesforce

Excel

PowerPoint

Visio

Word

Job description

Valeris is a fully remote life sciences IT partner headquartered in Morrisville, NC. We are seeking a Technical Account Manager to act as the primary liaison for client inquiries, manage IT service requests, and drive technology initiatives with cross-functional teams.

The role requires strong experience in product/project management, client success, and healthcare IT knowledge, with excellent communication and problem-solving skills.