Remote Advanced Trading Support & CX Specialist

United States Digital Space LLC; United States; Hybrid; USD 47,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Equity ownership

Paid time off

Job summary

United States Digital Space LLC is seeking an Advanced Services Representative to support our customer experience program in finance-focused services. You will handle options trading and margin questions, becoming a subject-matter expert and voice for customers.

We value teamwork with product, compliance, and engineering, offer remote or in-office shifts, and provide thorough onboarding to ensure you thrive from day one in a fast-paced fintech environment.

Qualifications

• 3+ years of customer experience in financial services.

Responsibilities

• Support initiatives to improve customer experience metrics (ASAT, QA) with cross-functional teams.

Skills

Customer experience

Active trader experience

Series 7

Series 63

Series 3 within 120 days

Series 4 (bonus)

Cross-functional collaboration

Salesforce

Enthusiasm for financial markets

Tools

Salesforce

Job description

United States Digital Space LLC is seeking an Advanced Services Representative to support our customer experience program in finance-focused services. You will handle options trading and margin questions, becoming a subject-matter expert and voice for customers.

We value teamwork with product, compliance, and engineering, offer remote or in-office shifts, and provide thorough onboarding to ensure you thrive from day one in a fast-paced fintech environment.