SaaS Customer Support Specialist

United States Digital Space LLC; United States; On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Learning and development allowance

100% medical, dental, and vision

Competitive cash and equity

Relocation stipend potential

Job summary

United States Digital Space LLC is hiring a Customer Support Specialist in Nashville, TN. You will help customers via phone, email, and chat, resolving issues with empathy and accuracy.

You’ll troubleshoot software and hardware across multiple platforms, prioritize tasks effectively, and contribute to knowledge base improvements while collaborating with product and engineering teams. This is a fast-paced, growth-oriented role.

Qualifications

• 1+ years in high-volume customer support
• Experience in SaaS or startup environments
• Strong written and verbal communication
• Able to troubleshoot software/hardware across platforms

Responsibilities

• Deliver support via phone, email, and chat with empathy and clarity
• Troubleshoot issues, escalate when needed
• Handle high volume inquiries with good prioritization
• Proactively follow up to prevent recurring problems
• Contribute to knowledge base and process improvements
• Collaborate with product, operations, and engineering teams

Skills

Excellent communication

Multitasking

Problem solving

Active listening

Ownership

Tools

CRM systems

Ticketing tools

Multi-channel

Job description

United States Digital Space LLC is hiring a Customer Support Specialist in Nashville, TN. You will help customers via phone, email, and chat, resolving issues with empathy and accuracy.

You’ll troubleshoot software and hardware across multiple platforms, prioritize tasks effectively, and contribute to knowledge base improvements while collaborating with product and engineering teams. This is a fast-paced, growth-oriented role.