Remote Tech Support Specialist (Franchise Ops)

Dormont Manufacturing Co; Provo (UT); On-site; USD 45,000 - 55,000; Full time

Job summary

Dormont Manufacturing Co is seeking a Tech Support Specialist I to provide technical support to Crumbl Franchise locations, including troubleshooting software and coordinating hardware installation.

The role demands excellent communication skills and a general interest in technology. Successful candidates will manage support tickets effectively and contribute to team goals in accuracy and response times.

This position may require variable shifts with potential work-from-home options during certain hours.

Qualifications

• High school diploma or equivalent required.
• General interest in technology.
• Excellent verbal and written communication skills.

Responsibilities

• Provide effortless customer experience through support tickets or phone responses.
• Diagnose and troubleshoot issues for hardware and software.
• Contribute to the knowledge base by creating articles.

Skills

Excellent verbal and written communication skills

Ability to multitask and manage time efficiently

Self-motivated and able to work autonomously

Experience in customer service or tech support

Understanding common troubleshooting methods

General interest in technology

Education

High school diploma or equivalent

Job description

Dormont Manufacturing Co is seeking a Tech Support Specialist I to provide technical support to Crumbl Franchise locations, including troubleshooting software and coordinating hardware installation.

The role demands excellent communication skills and a general interest in technology. Successful candidates will manage support tickets effectively and contribute to team goals in accuracy and response times.

This position may require variable shifts with potential work-from-home options during certain hours.