Remote Service Desk Engineer - Tech & AI

Dormont Manufacturing Co; New York (NY); On-site; USD 100,000 - 135,000; Full time

Benefits offered by this job

Fully-paid health care benefits

Generous parental and family leave policies

Tuition assistance

401(k) with employer match

Job summary

Dormont Manufacturing Co is seeking a skilled support professional for their technology team, primarily to provide multichannel remote support to global colleagues. You will play a critical role in diagnosing and resolving incidents, ensuring effective communication with clients, and contributing to service improvements.

With a vibrant culture that emphasizes health and wellness, the company offers fully-paid health care benefits, generous parental leave, and opportunities for personal and professional growth.

The annual salary range for this position is between $100,000 and $135,000, commensurate with experience and skills.

Qualifications

• 2+ years of experience in a help desk, desktop support, or technical support role.
• Experience providing remote support in a high-volume environment.
• Excellent verbal and written communication skills.

Responsibilities

• Provide multichannel remote support to global colleagues.
• Diagnose and resolve incidents across end-user technologies.
• Log, categorize, prioritize, and manage tickets.

Skills

Microsoft Windows

Microsoft 365

ITSM tools (ServiceNow)

Active Directory

Basic networking

Mobile devices

Endpoint troubleshooting

Verbal and written communication

Documentation discipline

Job description

Dormont Manufacturing Co is seeking a skilled support professional for their technology team, primarily to provide multichannel remote support to global colleagues. You will play a critical role in diagnosing and resolving incidents, ensuring effective communication with clients, and contributing to service improvements.

With a vibrant culture that emphasizes health and wellness, the company offers fully-paid health care benefits, generous parental leave, and opportunities for personal and professional growth.

The annual salary range for this position is between $100,000 and $135,000, commensurate with experience and skills.