Remote Tech Support Specialist - FinTech SaaS

Narmi Inc.; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

Narmi Inc. in the United States is seeking a Technical Customer Support Associate to deliver best-in-class support to financial-services customers. This external-facing role collaborates with Delivery, CS, Engineering and Product teams to resolve questions and guide users.

You’ll provide front-line support, troubleshoot technical inquiries, and act as a product SME to empower customers with self-service tools. Location is Pacific Time coverage with remote options.

Qualifications

• 2-3+ years in a technical customer support role.
• Ability to prioritize and execute tasks in a fast-paced, high-pressure environment.
• Demonstrated thoroughness and accuracy when tackling tasks.
• Experience navigating ambiguity and problem-solving.
• Excellent communication skills and comfort in customer-facing conversations.
• PST or MT timezone to cover West Coast customers.
• B.A. or B.S. degree.

Responsibilities

• Provide front-line support for Narmi Customers.
• Conduct troubleshooting to investigate or recreate technical inquiries.
• Act as a subject matter expert for Narmi products, providing information and empowering customers with available self-service tools.
• Understand financial institution staff and end user needs to offer best-in-class guidance and support to maximize user experience, platform adoption and value.
• Identify and advocate for opportunities to improve the customer support and product experience.
• Escalate customer feedback when needed to build upon internal awareness of financial institution staff and end user experiences.

Skills

Technical customer support

Troubleshooting

Communication skills

Prioritization / time management

Education

Bachelor's degree

Job description

Narmi Inc. in the United States is seeking a Technical Customer Support Associate to deliver best-in-class support to financial-services customers. This external-facing role collaborates with Delivery, CS, Engineering and Product teams to resolve questions and guide users.

You’ll provide front-line support, troubleshoot technical inquiries, and act as a product SME to empower customers with self-service tools. Location is Pacific Time coverage with remote options.