Remote Customer Support Specialist — FinTech

Juniper Square; California (MO); Remote; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Life insurance and disability coverage

Mental wellness coverage

Fertility and growing family support

Flex Time Off and holidays

Paid family leave and medical leave

401k retirement savings plan

Healthcare FSA and commuter benefits

Home office setup allowance

Job summary

Juniper Square is seeking a Customer Support Specialist to become a product expert, troubleshoot complex issues, and collaborate with teams to deliver exceptional experiences for our private equity customers using our software.

You will develop communication, problem-solving, and project management skills, with a path toward roles in Customer Success, Technical Consulting, or Sales, while enjoying a flexible remote/office work model.

Qualifications

• Bachelor’s degree in Finance, Accounting, Economics, MIS, or business-related field.
• 2+ years of professional experience in a relevant setting.
• Excellent written and verbal communication skills.
• Demonstrate assertiveness and perseverance when resolving customer requests.
• Team-first attitude with empathy and passion for helping others.

Responsibilities

• Deliver outstanding technical assistance to customers via phone, email, and chat.
• Build knowledge of our software and the private markets to guide customers to success.
• Develop B2B customer-facing skills by forming strong relationships.
• Collaborate with Customer Success, Product, and Software Engineers to implement solutions.
• Share customer feedback to inform product development.
• Contribute to cross-functional strategic projects.
• Develop and refine internal documentation and processes.
• Support a positive and inclusive team culture.

Skills

Written communication

Verbal communication

Problem solving

Empathy

Time management

Team collaboration

Technical aptitude

Education

Bachelor’s degree in Finance/Accounting/Economics/MIS

Job description

Juniper Square is seeking a Customer Support Specialist to become a product expert, troubleshoot complex issues, and collaborate with teams to deliver exceptional experiences for our private equity customers using our software.

You will develop communication, problem-solving, and project management skills, with a path toward roles in Customer Success, Technical Consulting, or Sales, while enjoying a flexible remote/office work model.