Remote Tech Support Specialist - Bilingual (Spanish/English)
Myticas Consulting Inc.
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Job summary
Myticas Consulting is seeking a Technical Support and Customer Service Associate to join our client’s Personal Support Center (PSC) team. This role is ideal for someone passionate about helping others, skilled in troubleshooting, and comfortable in a fast-paced, tech-forward environment. Start date 9/21/2026.
Training for the first three weeks will be 9:00 AM–6:00 PM, Central Time. Location: Fully remote with CST hours; shifts include 11:00 AM–8:00 PM, 10:00 AM–7:00 PM, and 7:00 AM–4:00 PM
Qualifications
- Bilingual fluency in Spanish and English (written and spoken).
- Experience in a high-volume Tier1/2 support environment.
- Ability to troubleshoot software, hardware and network issues.
- Experience with LMS platforms such as Canvas, Blackboard or Moodle is a plus.
- Strong self-directed learner with multi-channel support capability.
Responsibilities
- Provide Tier 1 technical support for software, hardware, and connectivity issues.
- Assist with password resets, software installations, VPN setups, and general troubleshooting.
- Escalate complex issues to senior team members when necessary.
- Maintain clear, professional communication in both Spanish and English across all customer interactions.
- Manage support requests via phone, email, and chat simultaneously.
- Accurately log cases in tools like ServiceNow and Zendesk.
Skills
Tools
Job description
Myticas Consulting is seeking a Technical Support and Customer Service Associate to join our client’s Personal Support Center (PSC) team. This role is ideal for someone passionate about helping others, skilled in troubleshooting, and comfortable in a fast-paced, tech-forward environment. Start date 9/21/2026.
Training for the first three weeks will be 9:00 AM–6:00 PM, Central Time. Location: Fully remote with CST hours; shifts include 11:00 AM–8:00 PM, 10:00 AM–7:00 PM, and 7:00 AM–4:00 PM
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