Customer Service Associate Tech Support (33645)

Myticas Consulting Inc.; Oak Brook (IL); Remote; USD 49,594,000 - 57,859,000; Full time

Job summary

Myticas Consulting is seeking a Technical Support and Customer Service Associate to join our client’s Personal Support Center (PSC) team. This role is ideal for someone passionate about helping others, skilled in troubleshooting, and comfortable in a fast-paced, tech-forward environment. Start date 9/21/2026.

Training for the first three weeks will be 9:00 AM–6:00 PM, Central Time. Location: Fully remote with CST hours; shifts include 11:00 AM–8:00 PM, 10:00 AM–7:00 PM, and 7:00 AM–4:00 PM

Qualifications

• Bilingual fluency in Spanish and English (written and spoken).
• Experience in a high-volume Tier1/2 support environment.
• Ability to troubleshoot software, hardware and network issues.
• Experience with LMS platforms such as Canvas, Blackboard or Moodle is a plus.
• Strong self-directed learner with multi-channel support capability.

Responsibilities

• Provide Tier 1 technical support for software, hardware, and connectivity issues.
• Assist with password resets, software installations, VPN setups, and general troubleshooting.
• Escalate complex issues to senior team members when necessary.
• Maintain clear, professional communication in both Spanish and English across all customer interactions.
• Manage support requests via phone, email, and chat simultaneously.
• Accurately log cases in tools like ServiceNow and Zendesk.

Skills

Spanish/English

Customer service

Troubleshooting

Email/Phone/Chat

Self-directed learning

Tools

Canvas LMS

Blackboard LMS

Moodle LMS

Job description

Myticas Consulting is seeking a Technical Support and Customer Service Associate to join our client’s Personal Support Center (PSC) team. This role is ideal for someone passionate about helping others, skilled in troubleshooting, and comfortable in a fast-paced, tech-forward environment.

Title: Tech Support/CSA

Contract: W2

Length: 6+ months Contract/Contract to Hire

Rate: $18/hr

Location: Fully remote

Client Location: Chicago, IL/All work done on CST hours

Start Date: 9/21/2026. Training for the first three weeks will be 9:00 AM–6:00 PM, Monday–Friday, Central Time.

Post-training shifts needed

Central Time

• 11:00 AM–8:00 PM, Monday–Friday


• 10:00 AM–7:00 PM, Monday–Friday


• 7:00 AM–4:00 PM, Saturday–Wednesday

Overnight shift options: 4, 10 hour shifts, 11:00pm-9:00am (CST)

• Wednesday-Saturday


• Saturday-Tuesday

Skills/Experience To Be Successful In This Role

• Experience in a high call volume Tier1 or 2 setting


• Ability to troubleshoot software, hardware and network issues


• Tech support in a college of university setting would be helpful


• Experience with Learning Management Systems such as Canvas, Blackboard or Moodle would be helpful


• Self-directed learner


• Ability to support multiple customers via email, phone and chat

What You’ll Do

• Provide Tier 1 technical support for software, hardware, and connectivity issues


• Assist with password resets, software installations, VPN setups, and general troubleshooting


• Escalate complex issues to senior team members when necessary


• Maintain clear, professional communication in both Spanish and English across all customer interactions


• Manage support requests via phone, email, and chat simultaneously


• Accurately log cases in tools like ServiceNow and Zendesk

What We’re Looking For

• Fluency in Spanish and English (written and spoken)


• Strong customer service and communication skills


• Ability to quickly adapt to new tools, systems, and processes


• Team-oriented with a willingness to learn and grow


• Flexibility to work 1st or 2nd shift schedules

Why Join Us

• Hands-on training and mentoring


• Access to a robust internal knowledge base


• Opportunities to collaborate with tech experts and leadership


• A supportive team environment that encourages growth