Remote Tech Support Specialist

Nomad Internet; United States; Remote; USD 44,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Career advancement opportunities

Job summary

Nomad Internet is seeking an Online Tech Support Operator to provide real-time assistance via web chat and live calls. You will troubleshoot issues, answer product questions, and ensure high customer satisfaction across the support channels.

The role requires multitasking across chat windows and calls, with focus on accurate documentation in the CRM and escalating unresolved issues when needed. Flexibility for shifts, including weekends, is possible.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in a related field is a plus.
• Experience in customer service or technical support is preferred.

Responsibilities

• Handle customer inquiries via live chat and calls.
• Diagnose and troubleshoot technical issues for products/services.
• Guide customers through step-by-step solutions clearly.
• Suggest resolutions and potential product improvements.
• Collaborate with phone and email support teams.

Skills

Customer-centric mindset

Empathy and active listening

Technical aptitude

Time management

Attention to detail

Education

High school diploma or equivalent

Bachelor’s degree in related field (preferred)

Tools

CRM systems

Chat support software

Job description

Nomad Internet is seeking an Online Tech Support Operator to provide real-time assistance via web chat and live calls. You will troubleshoot issues, answer product questions, and ensure high customer satisfaction across the support channels.

The role requires multitasking across chat windows and calls, with focus on accurate documentation in the CRM and escalating unresolved issues when needed. Flexibility for shifts, including weekends, is possible.