Remote Tech Support Specialist: Chat & Phone Expert

Nomad Internet; United States; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Career advancement opportunities

Job summary

Nomad Internet is seeking an Online Chat Tech Support Agent to deliver real-time assistance to customers in the USA. You will troubleshoot technical issues, answer product inquiries, and strive for high customer satisfaction through chat and calls.

Responsibilities include handling inquiries, documenting interactions in the CRM, and collaborating with cross-functional teams. A high school diploma is required; experience in support is a plus.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• Experience in customer service or technical support.
• Excellent written and verbal communication skills.
• Ability to multitask across chat windows and calls.
• Familiar with CRM systems and chat support software.

Responsibilities

• Handle customer inquiries via live chat and calls.
• Diagnose and resolve technical issues related to products/services.
• Provide clear, step-by-step solutions.
• Escalate unresolved issues to internal teams.
• Document interactions in the CRM.
• Meet or exceed KPIs for responsiveness and satisfaction.
• Stay updated on product knowledge and company policies.

Skills

Customer-centric mindset

Empathy & active listening

Technical aptitude

Time management

Attention to detail

Education

High school diploma or equivalent

Bachelor's degree in related field (plus)

Tools

CRM systems

Chat support software

Job description

Nomad Internet is seeking an Online Chat Tech Support Agent to deliver real-time assistance to customers in the USA. You will troubleshoot technical issues, answer product inquiries, and strive for high customer satisfaction through chat and calls.

Responsibilities include handling inquiries, documenting interactions in the CRM, and collaborating with cross-functional teams. A high school diploma is required; experience in support is a plus.