Remote Tech Support Specialist

Mallow Hire; New York (NY); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health and medical coverage

Performance bonuses

Paid parental leave

Co-working space allowance

Life insurance coverage

Job summary

Mallow Hire is seeking a Computer User Support Specialist in the United States to provide remote technical support for team members and customers. The role focuses on diagnosing software and hardware issues, guiding users through solutions, and maintaining accurate ticket documentation.

You will work remotely with access to remote support tools and be expected to stay current on commonly used software and systems, ensuring timely resolutions and high levels of customer satisfaction.

Qualifications

• Strong technical troubleshooting skills.
• IT support or help desk experience preferred.
• Excellent communication and patience with non-technical users.
• Familiar with remote support tools.
• Reliable internet for remote work.

Responsibilities

• Provide technical support and troubleshoot computer/software issues.
• Walk users through step-by-step solutions remotely.
• Document support tickets and resolutions accurately.
• Escalate unresolved technical issues to the right team.
• Stay current on the software/systems commonly used.

Skills

Technical troubleshooting

Customer service

Remote support

Communication

Patience

Tools

Remote desktop tools

Job description

Mallow Hire is seeking a Computer User Support Specialist in the United States to provide remote technical support for team members and customers. The role focuses on diagnosing software and hardware issues, guiding users through solutions, and maintaining accurate ticket documentation.

You will work remotely with access to remote support tools and be expected to stay current on commonly used software and systems, ensuring timely resolutions and high levels of customer satisfaction.