Computer User Support
Mallow Hire
3 days ago
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Benefits offered by this job
Job summary
Mallow Hire is seeking a Computer User Support Specialist to provide technical support and troubleshooting to our team and/or customers. The role involves guiding users remotely through solutions, documenting tickets, and escalating complex issues as needed.
The ideal candidate demonstrates strong diagnostic skills, excellent communication, and a proactive approach to staying current with software and systems used by the organization.
Qualifications
- Strong technical troubleshooting skills.
- Experience in IT support or help desk preferred.
- Excellent communication and patience with non-technical users.
- Familiar with remote support tools and ticketing systems.
Responsibilities
- Provide technical support and troubleshoot computer/software issues.
- Walk users through step-by-step solutions remotely.
- Document support tickets and resolutions accurately.
- Escalate unresolved technical issues to the right team.
Skills
Technical troubleshooting
Communication
Customer service
Remote work
Tools
Remote support tools
Ticketing system
Job description
We’re seeking a Computer User Support Specialist to provide technical support and troubleshooting to our team and/or customers.
Key Responsibilities
- Provide technical support and troubleshoot computer/software issues
- Walk users through step-by-step solutions remotely
- Document support tickets and resolutions accurately
- Escalate unresolved technical issues to the right team
- Stay current on the software/systems commonly used
Requirements
- Strong technical troubleshooting skills
- IT support or help desk experience preferred
- Excellent communication and patience with non-technical users
- Familiar with remote support tools
- Reliable internet for remote work
Benefits
- Health and medical coverage
- Performance bonuses
- Paid parental leave
- Co-working space allowance
- Life insurance coverage
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