Remote IT Support Specialist

Mallow Hire; Phoenix (AZ); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Performance bonuses

Parental leave

Co-working space allowance

Life insurance

Job summary

Mallow Hire is seeking a Computer User Support Specialist to provide technical support and troubleshooting to our team and/or customers. The role involves guiding users remotely through solutions, documenting tickets, and escalating complex issues as needed.

The ideal candidate demonstrates strong diagnostic skills, excellent communication, and a proactive approach to staying current with software and systems used by the organization.

Qualifications

• Strong technical troubleshooting skills.
• Experience in IT support or help desk preferred.
• Excellent communication and patience with non-technical users.
• Familiar with remote support tools and ticketing systems.

Responsibilities

• Provide technical support and troubleshoot computer/software issues.
• Walk users through step-by-step solutions remotely.
• Document support tickets and resolutions accurately.
• Escalate unresolved technical issues to the right team.

Skills

Technical troubleshooting

Communication

Customer service

Remote work

Tools

Remote support tools

Ticketing system

Job description

Mallow Hire is seeking a Computer User Support Specialist to provide technical support and troubleshooting to our team and/or customers. The role involves guiding users remotely through solutions, documenting tickets, and escalating complex issues as needed.

The ideal candidate demonstrates strong diagnostic skills, excellent communication, and a proactive approach to staying current with software and systems used by the organization.