Remote Tech Support Rep I - SIS/Aspen

Boston Public Schools; Boston (MA); On-site; USD 53,000 - 64,000; Full time

Job summary

Boston Public Schools is seeking a Technology Customer Support Representative I to provide frontline Tier-1 support via phone, walk-up desk, and ticketing systems. The role focuses on access, password resets, device deployment, and basic district IT questions.

Experience with SIS Aspen and Google Suite is preferred. The position requires a High School Diploma/GED and 3+ years of customer support, with HDI training within 90 days.

Qualifications

• High School Diploma or GED required.
• 3+ years in customer support or help desk.
• HDI Customer Service course within 90 days of employment.
• Strong written and verbal communication.
• United States work authorization.

Responsibilities

• Provide Tier-1 technical support via phone, ticketing systems, and walk-up desk.
• Perform account triage, password resets, and manage system access for new users.
• Troubleshoot computer, network, and printing issues; reimage and deploy devices.
• Assist with AV setup and support for senior leadership offices.
• Support SIS Aspen tickets and collaborate on documentation updates.
• Process SIS permissions and manage student records requests.

Skills

Customer service

Oral & written communication

HDI training

Education

High School Diploma/GED

Associate/Bachelor preferred

Tools

Aspen (Follett SIS)

Google Suite

Job description

Boston Public Schools is seeking a Technology Customer Support Representative I to provide frontline Tier-1 support via phone, walk-up desk, and ticketing systems. The role focuses on access, password resets, device deployment, and basic district IT questions.

Experience with SIS Aspen and Google Suite is preferred. The position requires a High School Diploma/GED and 3+ years of customer support, with HDI training within 90 days.