Remote Travel Tech Support Specialist

ADTRAV Travel Management; United States; Remote; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Flexible Spending Accounts

401(k)

Paid time off

Job summary

ADTRAV Travel Management seeks a Technical Support Specialist to provide top-tier support for ADTRAV systems and travel technology platforms, including RezTools, Deem, Cytric, Concur, and GetThere.

You will work with internal and external customers, coordinate with Product Support and Development, and help resolve technical issues while delivering an excellent customer experience. This role requires strong English communication and a proactive, solution-oriented mindset.

Qualifications

• HS diploma or equivalent required.
• Associate’s degree in IT or related field, or equivalent experience required.
• At least 1 year of experience providing technical support to end users via phone and email.
• Strong troubleshooting and problem-solving skills.
• Knowledge of GDS and online booking applications a plus.
• Experience with issue tracking systems such as Jira.
• Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
• Excellent English verbal and written communication skills, including basic business writing, grammar, and proofreading abilities.

Responsibilities

• Provide technical support via phone and email to internal and external customers regarding travel-related applications, ensuring issues are resolved in a timely manner.
• Respond promptly to customer inquiries and scale issues when appropriate.
• Create and manage Jira tickets for issue tracking, escalation, and support requests involving other departments.
• Partner with Product Support and other teams to investigate and resolve account-related issues.
• Assist with implementation tasks within online booking tools.
• Reproduce technical issues to identify root causes or provide detailed information to Development for further analysis and resolution.
• Document support processes, common issues, and resolutions, and contribute to the development and maintenance of knowledge base articles.
• Meet established performance metrics and key performance indicators (KPIs).

Skills

Technical support

Troubleshooting

Communication

Jira

Typing

Microsoft Office

Education

High school diploma or equivalent

Associate’s degree in IT or related field

Tools

Jira

Microsoft Office

Job description

ADTRAV Travel Management seeks a Technical Support Specialist to provide top-tier support for ADTRAV systems and travel technology platforms, including RezTools, Deem, Cytric, Concur, and GetThere.

You will work with internal and external customers, coordinate with Product Support and Development, and help resolve technical issues while delivering an excellent customer experience. This role requires strong English communication and a proactive, solution-oriented mindset.