Remote Field Service Engineer & Customer Support

Leica Microsystems; Washington (District of Columbia); Remote; USD 52,348 - 55,104; Full time

Benefits offered by this job

Comprehensive benefits package

Paid time off

401(k) plan

Job summary

A leading medical technology company is seeking a Field Service Engineer for customer support. You will ensure customer satisfaction through preventive maintenance and troubleshooting as part of a remote-based team covering the Mid-Atlantic region. The ideal candidate has an associate's degree and troubleshooting experience. This role offers a salary range of $38.00 to $40.00 per hour, along with eligibility for incentive pay and a comprehensive benefits package.

Qualifications

• Minimum 3 years of troubleshooting experience and ability to use documentation for troubleshooting.
• Valid passport or equivalent for travel into Europe.
• Ability to lift 50 pounds.

Responsibilities

• Ensure customer satisfaction including preventive maintenance and upgrades.
• Local travel required daily with overnight travel 40-50% of the time.

Skills

Troubleshooting skills

Computer literacy (Microsoft Office)

Education

Associate's degree in mechanical, electrical or biological science

Job description

A leading medical technology company is seeking a Field Service Engineer for customer support. You will ensure customer satisfaction through preventive maintenance and troubleshooting as part of a remote-based team covering the Mid-Atlantic region. The ideal candidate has an associate's degree and troubleshooting experience. This role offers a salary range of $38.00 to $40.00 per hour, along with eligibility for incentive pay and a comprehensive benefits package.