Remote Tech Support Engineer — Linux & Networking (India)

Cognizant Technology Solutions; Honolulu (HI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Paid sick time and paid time off

Work from home

Professional development assistance

Collaborative team environment

Job summary

Netsweeper is seeking a technical support specialist to help customers install, troubleshoot, and optimize the Netsweeper product. The role is largely remote but requires the candidate to reside in India.

You will work with customers and consultants across project teams, providing troubleshooting, knowledge transfer, and root cause analysis while contributing to knowledge bases and on‑call rotation.

Qualifications

• Two years of first-line support experience.
• Experience with Linux (RedHat/CentOS GNU/Linux).
• Experience with Windows, macOS, iOS, Chrome, and Android.
• Strong diagnostic and troubleshooting skills with Linux server deployments.
• Knowledge of OSI model, TCP/IP, VLANs, subnetting, firewalls (netfilter/iptables), and server administration.
• Experience coordinating virtual meetings through Microsoft Outlook/Teams.
• Strong written and spoken English communication.
• Self-starting with good time management.
• Must have a valid driving license and vehicle insurance to travel to customer locations in India.

Responsibilities

• Provide customer support, troubleshooting, knowledge transfer, and root cause analysis.
• Address urgent issues quickly and escalates issues according to the support SLA.
• Document exceptions and fixes for inclusion into the core product.
• Create and publish knowledge‑base articles to enable customer self‑service.
• Participate in an on‑call rotation.
• Act as a customer advocate and provide feedback to the product team.
• Work with customer employees and consultants, including project managers, software engineers, security analysts, and NOC engineers.
• Develop deep understanding of Netsweeper products.
• Collaborate with developers and QA to identify and resolve complex customer problems.
• Assist System Engineers in deployment and architecture of solution offerings.
• Assist with product QA and acceptance testing by communicating issues and field experience.
• Adapt installers, shell scripts, and PHP scripts to meet customer requirements.
• Script solutions for frequent issues into documented processes.
• Perform server surveillance, monitoring, and maintenance.

Skills

Linux

Windows

macOS

Networking

TCP/IP

English

Time management

Education

Tools

Cisco

Juniper

VMware

Wireshark

Job description

Netsweeper is seeking a technical support specialist to help customers install, troubleshoot, and optimize the Netsweeper product. The role is largely remote but requires the candidate to reside in India.

You will work with customers and consultants across project teams, providing troubleshooting, knowledge transfer, and root cause analysis while contributing to knowledge bases and on‑call rotation.