Senior IT Support Technician — Remote (India)

PORCH INDIA PRIVATE LIMITED; EE. UU.; A distancia; USD 6400 - 12.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote position based in India

Descripción de la vacante

PORCH INDIA PRIVATE LIMITED is seeking an IT Support specialist to provide advanced remote assistance for employees, troubleshoot complex issues across end-user devices and workplace apps, and guide junior technicians.

You will coordinate equipment deployment, maintain ticket records, and seek ongoing improvements to IT service quality while aligning with SLAs. The role is remote and India-based, supporting global teams.

Formación

• Extensive experience troubleshooting end-user technology and enterprise hardware and software.

Responsabilidades

• Diagnose and resolve complex employee technology issues by phone, chat, and remote support tools.
• Coordinate setup, configuration, and deployment of employee equipment in line with IT standards.
• Monitor work orders and tickets, keeping records current and meeting service-level targets.
• Support and maintain helpdesk systems, including tracking ticket status and capturing information from calls and emails.
• Lead laptop and desktop support work and share guidance with junior technicians.
• Identify process improvements that strengthen IT service delivery.

Conocimientos

End-user troubleshooting

Remote support

Mentoring juniors

Ticket management

Service-oriented

Herramientas

Windows

macOS

Microsoft 365

Teams

Slack

Zoom

RingCentral

Descripción del empleo

PORCH INDIA PRIVATE LIMITED is seeking an IT Support specialist to provide advanced remote assistance for employees, troubleshoot complex issues across end-user devices and workplace apps, and guide junior technicians.

You will coordinate equipment deployment, maintain ticket records, and seek ongoing improvements to IT service quality while aligning with SLAs. The role is remote and India-based, supporting global teams.