Remote Tech Support & Customer Service Associate

Myticas Consulting Inc.; Oak Brook (IL); Remote; USD 51,577,000 - 57,859,000; Full time

Job summary

Myticas Consulting Inc. is seeking a Technical Support and Customer Service Associate to join our client’s Personal Support Center team.

This fully remote role supports CST hours from Chicago, IL, and starts 9/21/2026 with training through the first three weeks. The position requires handling high call volume, assisting with password resets, installations, and VPN setups, and logging cases in ServiceNow or Zendesk.

Qualifications

• Experience in a high call volume Tier1 or 2 setting.
• Ability to troubleshoot software, hardware and network issues.
• Experience with Learning Management Systems such as Canvas, Blackboard or Moodle would be helpful.
• Self-directed learner.
• Ability to support multiple customers via email, phone and chat.

Responsibilities

• Provide Tier 1 technical support for software, hardware, and connectivity issues.
• Assist with password resets, software installations, VPN setups, and general troubleshooting.
• Escalate complex issues to senior team members when necessary.
• Maintain clear, professional communication in both Spanish and English across all customer interactions.
• Manage support requests via phone, email, and chat simultaneously.
• Accurately log cases in tools like ServiceNow and Zendesk.

Skills

Tier1 Tier2 support

Troubleshooting

LMS (Canvas/Blackboard/Moodle)

Bilingual English/Spanish

Customer support across channels

Job description

Myticas Consulting Inc. is seeking a Technical Support and Customer Service Associate to join our client’s Personal Support Center team.

This fully remote role supports CST hours from Chicago, IL, and starts 9/21/2026 with training through the first three weeks. The position requires handling high call volume, assisting with password resets, installations, and VPN setups, and logging cases in ServiceNow or Zendesk.