Customer Service Associate Tech Support (33645)

Myticas Consulting Inc.; Oak Brook (IL); Remote; USD 51,577,000 - 57,859,000; Full time

Job summary

Myticas Consulting Inc. is seeking a Technical Support and Customer Service Associate to join our client’s Personal Support Center team.

This fully remote role supports CST hours from Chicago, IL, and starts 9/21/2026 with training through the first three weeks. The position requires handling high call volume, assisting with password resets, installations, and VPN setups, and logging cases in ServiceNow or Zendesk.

Qualifications

• Experience in a high call volume Tier1 or 2 setting.
• Ability to troubleshoot software, hardware and network issues.
• Experience with Learning Management Systems such as Canvas, Blackboard or Moodle would be helpful.
• Self-directed learner.
• Ability to support multiple customers via email, phone and chat.

Responsibilities

• Provide Tier 1 technical support for software, hardware, and connectivity issues.
• Assist with password resets, software installations, VPN setups, and general troubleshooting.
• Escalate complex issues to senior team members when necessary.
• Maintain clear, professional communication in both Spanish and English across all customer interactions.
• Manage support requests via phone, email, and chat simultaneously.
• Accurately log cases in tools like ServiceNow and Zendesk.

Skills

Tier1 Tier2 support

Troubleshooting

LMS (Canvas/Blackboard/Moodle)

Bilingual English/Spanish

Customer support across channels

Job description

Myticas Consulting is seeking a Technical Support and Customer Service Associate to join our client’s Personal Support Center (PSC) team. This role is ideal for someone passionate about helping others, skilled in troubleshooting, and comfortable in a fast-paced, tech-forward environment.

Title: Tech Support/CSA

Contract: W2

Length: 6+ months Contract/Contract to Hire

Rate: $18/hr

Location: Fully remote

Client Location: Chicago, IL/All work done on CST hours

Start Date: 9/21/2026. Training for the first three weeks will be 9:00 AM–6:00 PM, Monday–Friday, Central Time.

Post-training shifts needed: Central Time

11:00 AM–8:00 PM, Monday–Friday

10:00 AM–7:00 PM, Monday–Friday

7:00 AM–4:00 PM, Saturday–Wednesday

Overnight shift options: 4, 10 hour shifts, 11:00pm-9:00am (CST)

Wednesday-Saturday

Saturday-Tuesday

Skills/Experience To Be Successful In This Role

• Experience in a high call volume Tier1 or 2 setting
• Ability to troubleshoot software, hardware and network issues
• Tech support in a college of university setting would be helpful
• Experience with Learning Management Systems such as Canvas, Blackboard or Moodle would be helpful
• Self-directed learner
• Ability to support multiple customers via email, phone and chat

What You’ll Do

• Provide Tier 1 technical support for software, hardware, and connectivity issues
• Assist with password resets, software installations, VPN setups, and general troubleshooting
• Escalate complex issues to senior team members when necessary
• Maintain clear, professional communication in both Spanish and English across all customer interactions
• Manage support requests via phone, email, and chat simultaneously
• Accurately log cases in tools like ServiceNow and Zendesk

What We’re Looking For

• Fluency in Spanish and English (written and spoken)
• Strong customer service and communication skills
• Ability to quickly adapt to new tools, systems, and processes
• Team-oriented with a willingness to learn and grow
• Flexibility to work 1st or 2nd shift schedules

Why Join Us

• Hands-on training and mentoring
• Access to a robust internal knowledge base
• Opportunities to collaborate with tech experts and leadership
• A supportive team environment that encourages growth