Client Support Specialist — Tech Troubleshooter, Equity & PTO

Built; Nashville (TN); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Equity in the form of stock options

Unlimited PTO policy

401k with match and expedited vesting

Health, dental & vision insurance

Learning Grant program for professional development

Job summary

Built is searching for a Client Support Representative in Nashville, Tennessee. In this role, you will provide exceptional customer support, troubleshoot technical issues, and advocate for users to enhance their experience.

The ideal candidate should have 2+ years in technical support or customer service, possess strong problem-solving skills, and excellent communication abilities, making them a great fit for this dynamic environment. Competitive salary range is $45,000 – $65,000 per year.

Qualifications

• 2+ years of experience in technical support or customer service.
• Ability to explain technical concepts to non-technical users.
• Strong problem-solving and customer-first approach.

Responsibilities

• Provide effective support via phone, email, and chat.
• Collect data to identify root causes of issues.
• Log incidents in a ticketing system for insights.

Skills

Customer service mindset

Problem-solving skills

Communication skills

Technical support experience

Team player

Tools

Salesforce

Zendesk

Jira

Google Suite

Job description

Built is searching for a Client Support Representative in Nashville, Tennessee. In this role, you will provide exceptional customer support, troubleshoot technical issues, and advocate for users to enhance their experience.

The ideal candidate should have 2+ years in technical support or customer service, possess strong problem-solving skills, and excellent communication abilities, making them a great fit for this dynamic environment. Competitive salary range is $45,000 – $65,000 per year.