Remote Tech Support Associate: Medical Software

Ninja Partners LLC; Clifton (TX); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO & birthday leave

Training opportunities

Job summary

SupportNinja is seeking a Technical Support Representative to provide basic technical assistance to customers, troubleshoot issues, and deliver excellent service. You will triage tickets, document interactions, and escalate complex problems to senior staff as needed.

The role requires about 1 year in CSR and ~6 months in tech support, with strong communication and computer skills, plus CRM familiarity. Medical software exposure is a plus and training is provided.

Qualifications

• 1 year of CSR experience.
• About 6 months in technical support (software/web or medical software).
• Strong verbal and written communication.
• Proficiency with computer applications.
• Experience using a CRM is preferred.
• Medical schooling or coding/billing experience.

Responsibilities

• Provide basic technical support to customers with product issues.
• Identify and troubleshoot problems and provide timely solutions.
• Explain technical solutions to non-technical customers clearly.
• Ensure accurate ticket triaging.
• Follow up with customers to confirm resolution.
• Escalate complex issues when needed.
• Document interactions and issues in the CRM.
• Deliver excellent customer service to ensure satisfaction.
• Adhere to company policies and procedures.
• Meet or exceed KPIs.
• Continuously update knowledge through training.
• Collaborate with other departments to resolve issues.
• Maintain a positive, empathetic attitude.
• Support nursing homes and troubleshoot medical software.

Skills

CSR experience

Tech support

Communication skills

CRM experience

Computer proficiency

Medical software

Education

Medical coding

Medical billing

Job description

SupportNinja is seeking a Technical Support Representative to provide basic technical assistance to customers, troubleshoot issues, and deliver excellent service. You will triage tickets, document interactions, and escalate complex problems to senior staff as needed.

The role requires about 1 year in CSR and ~6 months in tech support, with strong communication and computer skills, plus CRM familiarity. Medical software exposure is a plus and training is provided.