Entry Level Remote Technical Support Representative

Ninja Partners LLC; Clifton (TX); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO & birthday leave

Training opportunities

Job summary

SupportNinja is seeking a Technical Support Representative to provide basic technical assistance to customers, troubleshoot issues, and deliver excellent service. You will triage tickets, document interactions, and escalate complex problems to senior staff as needed.

The role requires about 1 year in CSR and ~6 months in tech support, with strong communication and computer skills, plus CRM familiarity. Medical software exposure is a plus and training is provided.

Qualifications

• 1 year of CSR experience.
• About 6 months in technical support (software/web or medical software).
• Strong verbal and written communication.
• Proficiency with computer applications.
• Experience using a CRM is preferred.
• Medical schooling or coding/billing experience.

Responsibilities

• Provide basic technical support to customers with product issues.
• Identify and troubleshoot problems and provide timely solutions.
• Explain technical solutions to non-technical customers clearly.
• Ensure accurate ticket triaging.
• Follow up with customers to confirm resolution.
• Escalate complex issues when needed.
• Document interactions and issues in the CRM.
• Deliver excellent customer service to ensure satisfaction.
• Adhere to company policies and procedures.
• Meet or exceed KPIs.
• Continuously update knowledge through training.
• Collaborate with other departments to resolve issues.
• Maintain a positive, empathetic attitude.
• Support nursing homes and troubleshoot medical software.

Skills

CSR experience

Tech support

Communication skills

CRM experience

Computer proficiency

Medical software

Education

Medical coding

Medical billing

Job description

Work Setup: Remote Type of Contract: Full Time

Salary: $16/h

Equipment: BYOD (Bring-Your-Own-Device)

The Technical Support Representative is responsible for providing basic technical support to customers who are experiencing technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this position will provide excellent customer service to ensure customer satisfaction and loyalty.

What You’ll Do

• Provide basic technical support to customers who are experiencing technical issues with their products or services
• Identify and troubleshoot technical problems, and provides timely and effective solutions to customers
• Communicate technical solutions to non-technical customers in a clear and concise manner
• Ensure accurate ticket triaging
• Reach out to customers after initial contact to ensure issues have been resolved satisfactorily and to provide additional support if needed
• Escalate complex issues to higher-level team members as necessary
• Document customer interactions and technical issues in a customer relationship management (CRM) system
• Provide excellent customer service to ensure customer satisfaction and loyalty
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed to resolve customer issues
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Support nursing homes and troubleshoot medical software

What we're looking for

• ~1 year of CSR experience is a must
• ~6 months of experience in a technical support role - software and web application or any type of medical software troubleshooting
• ~ Good communication skills, both verbal and written
• ~ Proficiency in using computer applications and software
• ~ Experience using a CRM is preferred
• ~ Any type of medical/schooling - coding and or billing

Ninja Perks and Benefits

• Competitive compensation
• Medical, dental and vision insurance
• Paid time off, birthday leave
• Opportunities for skills training and personal and professional development

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.