Remote Technical Support Specialist: Customer Impact

Alpine SG

United States

Remote

USD 55,000 - 65,000

Full time

8 days ago

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Benefits offered by this job

Unlimited PTO

Healthcare coverage

401k matching

Paid holidays

Volunteer time off

Paid parental leave

Remote work stipend

Job summary

Radicle Health is seeking a Technical Support Specialist to deliver excellent customer service by resolving inquiries and troubleshooting product issues. You will collaborate with cross‑functional teams to maintain a positive customer experience and quick, high‑quality resolutions.

Ideal candidates have 0–2 years in support or junior tech roles, with basic scripting knowledge and strong communication skills.

Qualifications

0-2 years of relevant experience in customer support or junior technical role.
Studying for relevant certifications preferred but not required (such as scripting/Database basics, Cloud Fundamentals, SFDC).
Basic to intermediate scripting language capabilities (SQL, JavaScript, Domino, etc.).

Responsibilities

Respond to customer inquiries via email and virtual meetings with professionalism and accuracy.
Resolve customer issues with product functionality, reporting, and integrations.
Write basic to intermediate scripting queries to investigate customer data problems.
Document solutions in the knowledge base.
Troubleshoot technical issues, escalating more complex cases to higher‑level support or technical teams as necessary.
Communicate clearly and empathetically with customers to ensure a positive experience.